Implementation Specialist - US Based Remote Opportunity

ABOUT US

Do you have a passion for higher education? Do you want to make a positive impact on the college admissions process? Our staff help to remove barriers and encourage students to forge their path to a better future. Common App is a national not-for-profit organization dedicated to the pursuit of access, equity, and integrity in the college admission process. Each year we support more than 1 million students, one-third of whom are first-generation, as they apply to our more than 1100 diverse member colleges & universities using the Common App's free online application. 

If you are an experienced member relations professional and want to be part of a mission-driven non-profit that uses innovative technology to advance the college admission process, Common App may be a great match for you. Common App is currently searching for an Implementation Specialist. 

RESPONSIBILITIES

The Implementation Specialist supports the onboarding efforts for Common App new member colleges and universities. This person offers technical expertise and acts as a designated subject matter expert on all services within the Common App product suite and Implementation process. The Implementation Specialist serves as the primary point of contact for a portfolio of new members, assisting with on-boarding, training, configuration of school-specific requirements, sharing industry trends, and other pertinent information and support.

QUALIFICATIONS

This role requires:

• Candidates must live in the United States.
• Willing to travel to attend twice annual Common App Retreat.
• Bachelor’s degree in business, non-profit management, sales, or similar or relevant field; or a combination of education and experience.
• 2-4 years of relevant experience in member relations, customer service, account management, project management or communication.
• Exceptional verbal and written communication, presentation and listening skills.
• Ability to breakdown and guide individuals through a complex process, articulate each step in a concise way, and effectively manage multiple milestones with a variety of members.
• Possess outstanding organizational skills, keen attention to detail, and the ability to successfully manage multiple accounts and priorities. 
• Ability to effectively present information and respond to questions from senior management, staff, and member colleges and universities in a concise and positive manner.
• Be a quick learner in order to understand a variety of technology and membership platforms, membership support structure, implementation and ongoing membership processes, products and processes to educate schools.
• Ability to understand organizational structure, technology, products, and processes to educate both internal teams and member schools.
• Work effectively in a collaborative, team-oriented environment while also being a strong individual contributor.
• Professional demeanor and positive attitude.
• Ability to learn and reteach new technology is a must for this position.
• Working knowledge of Microsoft Office and Google Suite.

The ideal candidate will possess:

• Experience with Salesforce, Acuity Scheduling, WebEx, RingCentral and Liaison CAS software.
• Knowledge of Common App software or organization.
• Analytical ability.
• Experience in member relations or admissions.
• A passion for higher education is a plus. 

PAY RANGE

• $60,616 - $68,193

Common App is a virtual first environment. We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salary and an extensive benefits package including: 

• Work-Life balance
• Virtual-first office
• Paid Time Off (PTO)
• Seven company-wide holidays
• Nine floating holidays*
• Sick leave
• Monthly mental health day

*floating holidays prorated depending on start date

• Virtual-first support
• Choice of PC of MAC laptop
• May choose an external monitor, keyboard, mouse, and/or headset
• One-time office set-up stipend
• Monthly remote work stipend
• Monthly mobile stipend
• Financial security
• Market-based salaries
• Performance-based bonus
• 403(b) retirement plan
• 5% company contribution
• additional 5% company match
• 3-year vesting schedule
• Participation may begin immediately
• Health & wellness
• Choice of two health insurance plans
• Health Savings Account, depending on health plan selection
• Medical Flexible Savings Account, depending on health plan selection
• Vision insurance
• Dental insurance
• Insurance coverage begins on the date of hire
• Dependent Care Flexible Spending Account
• Maven virtual clinic for women’s and family health
• Company provided life and ad&d insurance
• Opportunity to purchase additional life insurance for self, spouse, and dependents
• Company provided short and long-term disability insurance
• Career development
• Budgeted annual funds for professional development
• Growth opportunities within the company
• Additional perks
• Mutual of Omaha Employee Assistance Program
• Mutual of Omaha will preparation services
• Mutual of Omaha travel assistance
• Payroll dedication pet insurance through PinPaws
• 1Password family account

We work to maintain the best possible environment for our staff, where people can learn and grow. We strive to provide a diverse, collaborative, team-oriented, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.

HOW DO I APPLY

To apply for this opportunity, send your resume and cover letter with salary expectations.

PROTECTING YOUR PERSONAL INFORMATION:

During the recruiting process, please note that Common App will never:

• Provide a job offer without an interview
• Ask for payment to process documents, purchase equipment or for any other reason
• Request banking or credit card information
• Direct you to third-party services to obtain visas or other documentation

As we work alongside you through our recruitment process, please remain alert and never provide financial information or payment to anyone claiming to offer a job opportunity.

If you believe you’re a victim of a job scam, report it to the or your To learn more about job scams, read the FBI’sor visit the