The Implementation Project Manager oversees client onboarding for EnableComp's services, manages timelines and deliverables, and ensures effective communication and issue resolution throughout the implementation process.
EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM™ intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers’ Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years.
Position Summary
The Implementation Project Manager will oversee and drive process integration clients into our high-performance product suite. The IPM will manage activities associated with new client implementations and internal initiatives, will plan execute and coordinate the activities for on-boarding clients into the EnableComp service suite, will be responsible for managing the timeline, deliverables, setting client expectations, communicating regularly and elevating critical issues.
Key Responsibilities
- Provide overall support surrounding the implementation of core service offerings, data integration and requirement gathering activities
- Work directly with clients to review project status, action items, and resolve issues
- Consult and identify solutions for client’s specific requirements
- Work with internal team members to communicate and manage tasks related to the client’s implementation
- Manage change and client expectations effectively
- Maintain real time project status through online project management tools
- Establish and manage aggressive timelines and confront critical-path items and deadlines
- Provide weekly/monthly reporting and forecasting to management and other key stakeholders on the Operations team.
- Other duties as required
Requirements and Qualifications
- Bachelor’s degree required. Advanced degree preferred.
- 4+ years’ experience with implementation and/or technical project management in a healthcare setting.
- PMP Certification is preferred
- Prior experience in physician office setting including knowledge of physician office workflow and processes a plus.
- Extensive familiarity with payer or provider based healthcare data sets required
- Experience with project management tools required.
- Technical proficiency with project portfolio management tools, support ticketing software, Apple technology and cloud-based document sharing systems.
- Knowledge about extended medical terminology required.
- Equivalent combination of education and experience will be considered.
- Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook).
- Regular and predictable attendance.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Special Considerations and Prerequisites
- Ability to work with different levels of clinical personnel including providers.
- Ability to work in a very fast-paced and changing work environment.
- Collaborative, customer-focused and able to create visible value.
- Team approach to working with others, ability to perform a variety of duties within any workday and organizational skills from planning to execution of tasks and projects.
- Extensive project coordination experience.
- Process oriented with the ability to drive a project to successful completion.
- Proven track record of conflict management and problem-solving skills
- Ability to work independently (self-directed/resourceful) and as a team member.
- Excellent communication and client facing skills.
- Excellent organizational skills.
- Technical aptitude.
- Travel 0-10%; general office environment
- Practices and adheres to EnableComp’s Core Values, Vision and Mission.
EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.
EnableComp recruits, develops and retains the industry's top talent. As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people. We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies. If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you.
Don’t just take our word for it! Hear what our people are saying:
“I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other.” – Revenue Specialist
“I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun.” – Supervisor, Operations
Top Skills
Apple Technology
Cloud-Based Document Sharing Systems
MS Office
Project Management Tools
Support Ticketing Software
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