Lead client implementation projects for banking products, focusing on timely delivery, stakeholder communication, and risk management.
MeridianLink is seeking a motivated customer-focused Project Manager to join our Implementation Services team. A successful candidate in this role will be responsible for leading customers in the banking space through complex implementation efforts of MeridianLink products.
RESPONSIBILITIES:
- Perform day-to-day project management duties including but not limited to project plan creation, weekly status reporting, tracking toward project milestones, and risk mitigation
- Own the outcomes of customer implementation projects with a focus on on-time and within budget delivery
- Understand and document client KPIs, requirements, and timelines
- Serve as the primary point person to facilitate communication and interaction between clients and other departments within MeridianLink
- Ensure deployment/projects schedules and timelines are met by all stakeholders on a project
- Serve as the initial point of escalation for issues encountered during a project
- Manage change control processes, as necessary
- Contribute to internal initiatives to better meet organizational goals and objectives
- Adopt a proactive approach to project risk management
- Organize processes to maximize productivity and efficiency to ensure proper utilization of MeridianLink staff and software
QUALIFICATIONS:
- Bachelor's degree or equivalent work experience
- 2+ years experience in a client-facing project management, professional services, consulting, or customer success role
- Proactive and thorough communication style
- Experience managing multiple, simultaneous, time-critical projects
- Self-motivated and resilient contributor with strong organization skills and able to provide a high level of customer service to MeridianLink clients
- Experience in the mortgage industry is a plus
- Experience with industry-standard project management tools and approaches is a plus
PMP or other Project Management Certifications are encouraged.
MeridianLink has a wonderful culture where people value the work they do and appreciate each other for their contributions. We develop our employees so they can grow professionally by preferring to promote from within. We have an open-door policy with direct access to executives; we want to hear your ideas and what you think. Our company believes that to be productive in the long term, we must have a genuine work-life balance. We understand that employees have families and full lives outside of the office. To that end, we honor their personal commitments.
MeridianLink is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, disability, or any other characteristic protected by applicable law.
MeridianLink runs a comprehensive background check, credit check, and drug test as part of our offer process.
Salary range of $81,700 - $91,000. [It is not typical for offers to be made at or near the top of the range.] The actual salary will be determined based on experience and other job-related factors permitted by law including geographical location.
Meridianlink offers:
Potential For Equity-Based Awards
Insurance coverage (medical, dental, vision, life, and disability)
Robust paid time off
Paid holidays
401(k) plan with company match
Remote work
All compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time.
#LI-REMOTE
Top Skills
Microsoft Office Suite
Project Management Tools
MeridianLink Costa Mesa, California, USA Office
3560 Hyland Ave, Suite #200, Costa Mesa, CA, United States, 92626
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