Implementation Operations Manager (Remote)

Join Us!
Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey -- relentlessly pursuing better outcomes for all. We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided.
Employees within a 90-minute radius of our Oak Brook, IL headquarters are required to adhere to the company in-office work guidelines of 4 days per month minimum from 10 am to 2 pm (1 of the 4 days must be a Monday or Friday).
This requirement does not apply to support specialist positions.
Don't meet every single requirement? Here at Inspira Financial, we believe there is no "perfect" candidate and want to encourage applying even if all the requirements listed aren't met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Inspira Financial is the place for you! We look forward to receiving your application! Check out this Inspira Financial video to learn more about our company!
Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners -- helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com .
We have been recognized for our remarkable growth on lists such as Crain's Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In's 2025 Best Places to Work and Gallagher's 2022 Best-In-Class Employer awards.
Job Summary & Responsibilities
We are seeking a n Engineering Manager to lead our growing Operations and Implementation team. This role is responsible for managing a team to meet business expectations surrounding the system implementation of new clients, product changes, and additions for existing clients. This individual must be creative, client focused, team player, organized, and able to thrive in a dynamic environment.
This role champions a proactive, anticipate -and-prevent approach - both personally and across the team - fostering a culture where critical issues are identified and addressed with urgency before they escalate. The position is responsible for directing and managing workflows that drive continuous quality improvement. Working cross-functionally, this leader will promote meaningful change to deliver exceptional service to internal and external customers.
At First Dollar, we believe in empowering engineers to build a smarter health benefits platform - one where human expertise is amplified, not replaced, by AI tools. We seek engineers who have demonstrated experience using AI responsibly to accelerate their development workflow, improve code quality, and solve complex problems more efficiently.
Our engineering team is built on the principles of humans over code. We are a tight-knit group of lifelong learners in a constant quest to be a team that is greater than the sum of its parts. Come join us!
Duties & Responsibilities:

• Lead a team of software engineers to develop and support application code in accordance with established standards.

• Set short to medium term technical direction, creating plans to help achieve goals

• Respond to internal support requests from various teams and assist in troubleshooting and fixing technical issues such as executing data corrections, processing funds transfers and settlements, and overseeing money movement and remediation efforts.

• Conduct initial investigation and debugging of reported problems, escalating when necessary

• Leverage and contribute to internal documentation and runbooks to resolve technical issues independently

• Identify and route unresolved issues to the appropriate engineering or product teams for further action

• Monitor operational dashboards, error logs, and alerting systems to ensure system health and performance and address ongoing technical issues.

• Conduct root cause analysis on reported problems and document findings

• Act as a liaison between staff and cross functional teams, including management, business partners, plan sponsors, etc., communicating quality results, trends, ideas, and solutions.

• Leverage AI as a tool, not a replacement - Candidates are expected to understand that AI is a power productivity multiplier while maintaining engineering judgment, and ensuring AI generated code meets quality standards

• Work in an Agile framework to identify and automate solutions that result in enhanced developer experience and increased developer productivity.

• Stay abreast of emerging technologies, industry trends, and best practices in solution architecture and technology innovation.

• Other duties as assigned

Supervisory Responsibilities:

• Provide direction, guidance, and support to a team of employees. Set clear expectations, delegate tasks, and ensure effective communication within the team.

• Evaluate employee performance, provide feedback, and conduct performance reviews. Identify areas for development and create plans to enhance team members' skills.

• Remove barriers for the team, ensuring team members have all the tools, resources, and context to execute.

• Active coaching of the team and developing individual development plans for all team members.

• Overcome challenges and conflicts that arise within the team or projects.

• Make decisions that balance various factors and contribute to the overall success of the organization.

• Cultivate relationships with clients, partners, and other departments to facilitate collaboration and achieve common goals.

• Recruit, interviews, hires, and train new team members.

Preferred Qualifications
Education & Experience:

• 7-10 years of experience in software or solution architecture roles, with a focus on designing and implementing complex, enterprise-level solutions using cloud platforms .

• Strong knowledge of software architecture principles, design patterns, and architectural frameworks.

• Strong understanding of Continuous Delivery patterns, Cloud foundational patterns, Observability patterns, Developer experience patterns.

• Strong analytical and problem-solving skills.

• Ability to leverage AI as a tool, not a replacement - Candidates are expected to understand that AI is a power productivity multiplier while maintaining engineering judgment, and ensuring AI generated code meets quality standards

• Bachelor's degree in computer science or equivalent experience

Technical Proficiency and Skills :
Required Skills:

• Working knowledge of

• Node.js

• TypeScript and React

• Git Version Control System

• Database ( e.g. Postgres SQL)

• Cloud Platform ( e.g. GCP)

• Experience with writing and maintaining technical documentation

• Experience in a customer support or technical troubleshooting role

Preferred Skills:

• Familiarity with observability tools (Data Dog or similar)

• Understanding of GraphQL

• Experience with writing and maintaining technical documentation

• Experience with banking/payment APIs such as Plaid (or similar)

• Experience with Google BigQuery or similar data warehousing tool

• Strong sense of ownership and follow-through

• Prior experience in a customer support or technical troubleshooting role

Other Requirements:

• Infrequent travel (10%)

• Ability to occasionally work overtime or after hours

• Prolonged periods of sitting at a desk and working on a computer

Compensation & Benefits
$165,000-$184,000 per year