Implementation Manager

About ArboStar

ArboStar is an innovative SaaS platform that helps tree care, landscaping, and field service companies grow their businesses through smart automation and powerful tools. From scheduling and invoicing to CRM and reporting, we make daily operations easier while helping our clients make the planet greener.

We’re expanding our Implementation Team to ensure every new client gets the best possible start with ArboStar. If you’re organized, detail-oriented, and passionate about helping others succeed, this could be the perfect role for you.

Why We’re Hiring

ArboStar continues to expand and welcome new clients across the globe. To maintain our high standards of client satisfaction, we’re looking for a skilled Implementation Manager who will help us provide dedicated support and world-class service throughout the onboarding journey.

This role will ensure every new client experiences a seamless setup, strong engagement, and continued success with the ArboStar platform.

What You’ll Do

As an Implementation Manager, you’ll guide new clients - primarily tree care and landscaping businesses -through a seamless onboarding experience. Your responsibilities will include:

• Leading onboarding and setup for new clients, ensuring smooth adoption of ArboStar tools

• Maintaining proactive communication and follow-ups throughout the onboarding journey

• Performing custom system configurations, integrations, and workflow setups

• Assisting with data migration and creating necessary client forms

• Collaborating with developers and submitting or reviewing Jira requests

• Conducting live product training sessions and explaining platform functionalities

• Monitoring client payments and performing timely follow-ups if needed

• Identifying and executing upsell opportunities for additional products and features

• Updating internal and external knowledge base articles

• Partnering with Sales, Customer Success, and Product teams to deliver a unified client experience

What We’re Looking For

• 2+ years of experience in Implementation, Customer Support, Onboarding, Training, or Member Services (preferably in SaaS or tech)

• Exceptional English (C2 level) with little to no accent - confident in speaking, writing, and presenting

• Excellent presentation and communication skills

• Highly organized, detail-oriented, and able to manage multiple clients independently

• Experience collaborating with developers or QA teams using Jira or similar tools

• Proficiency with CRM and project management systems (HubSpot, Pipedrive, Asana, Google Suite, etc.)

• Comfortable working remotely in the Eastern Time Zone (9 AM – 5 PM ET)

Nice to Have

• Experience working with tree care, landscaping, or field service companies

• Familiarity with data migration or workflow automation

• Understanding of onboarding metrics such as completion, engagement, and retention

Compensation & Benefits

• 10 paid vacation leaves per year

• A paid day off on your birthday or special day

• Opportunity to work in the green industry, helping to make our planet greener

• A bonus system currently being developed for future implementation

• Supportive, remote-first culture focused on growth and impact

Why You’ll Love Working With Us

At ArboStar, you’ll work in a collaborative, supportive environment that values both professional excellence and personal well-being. You’ll have the chance to shape the client experience, contribute to product innovation, and see your impact reflected in our clients’ success.

Ready to Grow with Us?

If you’re passionate about client success, thrive in a fast-paced environment, and want to make a real difference - we’d love to meet you.

Apply now and help us make the world a little greener, one implementation at a time.