Implementation Manager

• Funding & Growth Momentum HiveWatch recently closed a $33M Series B, bringing total funding to over $65 million. The company is entering "Phase 2: Scale" with multiple Fortune 500 customers secured. 95% of Americans have interacted with a product, service, or brand protected by HiveWatch.
• Founder with Deep Industry Expertise Ryan Schonfeld, Founder & CEO, began his career as a police officer and investigator before leading a Global Security and Safety Technology at Fox Group. He founded HiveWatch to disrupt an antiquated physical security industry with AI-powered tools that free security operators from false alarms to focus on real threats.
• Cutting-Edge AI Technology Security leaders are under tremendous pressure to modernize their function using AI, and HiveWatch is uniquely positioned to automate 90%+ of alarm responses for organizations, transforming how enterprise security teams work.
• Culture of Ownership & Impact This is an environment where you can take genuine ownership, build meaningful relationships, and deliver results quickly. If you want to help build and scale a rapidly expanding sales organization with a real path to advance your career, this is the place. 
• Relationships That Matter Our Customers aren’t just clients - they’re long-term partners. We value birthday cards over business cards and pride ourselves on building genuine relationships that drive trust and growth.

About the role:

This role requires a unique blend of SaaS startup expertise, customer relationship skills, product intuition, and technical acumen to support application configuration and customer implementation in our high-growth customer landscape. 

As an Implementation Manager, you will own the end-to-end delivery of our physical security SaaS platform, serving as the quarterback who transforms customer requirements into successful production deployments. You'll operate at the intersection of customer security operations and our technology stack, leading implementations from kickoff through go-live while navigating the complexities of enterprise security environments—edge devices, network infrastructure, virtualization, and cloud services. 

This role demands someone who is composed under pressure, can troubleshoot across the technical stack, and possesses the organizational prowess to manage multiple concurrent enterprise deployments. You'll build strong relationships with customer technical teams, security operations personnel, and integrators, while collaborating internally with multiple stakeholders. Your ability to dive deep into technical issues, communicate clearly, and control scope creep when necessary will be critical to delivering polished implementations. 

Key Responsibilities:

• Own end-to-end implementation delivery of the our SaaS platform , ensuring deployments meet technical requirements, timelines, and customer expectations across concurrent enterprise projects
• Serve as the primary point of contact for customers during implementation, building strong relationships with security operations teams, IT administrators, and other business leaders while translating complex technical concepts for non-technical stakeholders
• Drive project execution by managing implementation work, tracking progress, identifying risks, and pushing back on internal and external stakeholders when needed to protect delivery quality and timelines
• Coordinate cross-functionally with Revenue, Product, and Engineering teams to troubleshoot issues, escalate systemic problems, and ensure seamless handoffs throughout the customer lifecycle
• Deliver integrations with enterprise physical security systems including access control platforms, video management systems, and legacy infrastructure to ensure our platform connects effectively across diverse customer environments

Preferred Qualifications:

• 5+ years of experience in technical product implementation and/or deployment experience in enterprise SaaS environments, with proven ability to manage complex, multi-stakeholder projects from kickoff through production go-live
• Hands-on experience working in one or more major cloud provider environments (AWS, Azure, GCP)
• Proficient with either Atlassian Suite and/or Salesforce (workflows and reports)
• Excellent communication and presentation skills with ability to explain technical concepts to various stakeholders
• Eagerness to work with an enterprise level customer base and experienced technical personnel

Standout Qualifications:

• Physical security industry experience with exposure to enterprise security operations and familiarity with common physical security platforms such as access control systems and video management systems
• Experience with virtualization technologies (VMware, Docker, Kubernetes), networking concepts (routing, firewalls, VPNs), and Linux/Unix systems 

Additional Information:

• Base salary range for this position is $115,000 - $145,000 USD per year
• Eligible to participate in HiveWatch Equity Incentive Plan

*The final offer will be at the company's sole discretion and determined by multiple factors, including years and depth of relevant experience and expertise, location, and other business considerations.

At HiveWatch, we’re passionate about taking care of our people — and it shows in the benefits we offer. Our team enjoys:

• Comprehensive health coverage:  medical, dental, vision, and life insurance
• Cutting-edge work in an emerging field with huge growth potential
• Competitive compensation packages designed to reward top talent
• A modern, newly renovated HQ right on Main Street in El Segundo, CA
• 401(k) with a 4% company match to help you invest in your future (match launches in 2026)
• Flexible paid time off so you can recharge when you need it
• Additional benefits include ClassPass credits and a discount on pet insurance
• A family-friendly, compassionate culture that values balance and belonging

We encourage you to challenge the status quo, share your perspective, and leave fear at the (access-controlled) door.

Our EEO Statement: 

HiveWatch is an equal opportunity employer and we are committed to cultivating a work environment that supports, inspires, and respects all individuals. We execute our hiring practices so that they are merit-based and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity/expression, marital status, age, disability, medical condition, genetic information, national origin, ancestry, military or veteran status, or other protected characteristic.