Implementation Manager

ElevenLabs is a research and product company defining the frontier of audio AI. Millions of people use our technology to read articles, voice over videos, and restore voices lost to disability. Leading developers and enterprises worldwide use ElevenLabs to build intelligent agents for support, sales, and education.

We launched in January 2023 with the first AI model to cross the threshold of human-like speech. In January 2025, we raised a $180 million Series C round, valuing the company at $3.3 billion. By September 2025, that valuation doubled to $6.6 billion as we surpassed $200 million ARR in under three years.

Our mission is to build the most important audio AI platform in the world, solve AI audio intelligence, and make information accessible in any voice, language, or sound.

Our core offerings are our Creative Platform and the Agents Platform, powered by proprietary Text to Speech, Speech to Text, and conversational AI models.

We are just getting started. If you want to work hard and create lasting impact, we would like to hear from you.

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

• AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

• Excellence everywhere: Everything we do should match the quality of our AI models.

• Global team: We prioritize your talent, not your location.

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.

• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.

• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.

• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

We’re looking for a self-starting, energetic Implementation Manager, based in the USA, who is passionate about voice technology and committed to driving customer success in the first 30 days of becoming an ElevenLabs customer. This role will be responsible for ensuring the successful launch of new customers to our technology, including all mid-market accounts on the Agents Platform and all other product implementations across customer segments. You’ll play a critical role in helping customers realize value quickly, leading implementation projects with clarity, structure, and empathy. We don’t just deliver a product—we build lasting partnerships with our customers, and this role is pivotal to ensuring their long-term success.

In this role, you will:

• Lead the implementation process for new customers across the Agents Platform and other product lines.

• Play a key role in developing ElevenLabs’ Customer Success playbook for implementation excellence.

• Partner with internal stakeholders (Sales, Solutions Engineering, and Customer Success) to ensure smooth handoffs and aligned customer journeys.

• Build and refine scalable implementation processes that ensure customers achieve time-to-value quickly and effectively.

• Define best practices for customer implementation and adoption across global markets.

• Monitor customer progress during implementation, proactively identifying and removing roadblocks.

• Drive alignment across customer stakeholders, ensuring clear expectations and mutual success.

We're looking for exceptional individuals who excel at working with customers on technical problems and who are excited to work with us to scale this function. You'll thrive with us if you:

• Are passionate about AI, technology and ElevenLabs products.

• Have experience with high growth functions, have a growth mentality, and are excited to build.

• An understanding of software development, software architecture, and common integration patterns.

• Have a strong technical background in order to help customers architect integration between our solutions and their existing solutions.

• Enjoy working directly with customers, managing project timelines, senior stakeholders, and success metrics.

• Have a talent for identifying patterns that can be standardized and scaled, or experience building workflow automations.

• Have strong empathy for customers, sales and product teams.

• Excellent communication skills with the ability to adapt messaging to different audiences.