As an Implementation Manager, you will lead customer implementations and post-launch projects, collaborating with internal and external stakeholders to ensure success and streamline processes.
Join Archive in our mission to change consumer shopping behavior for the better. If you think humans buy too much stuff and throw too much away, then this problem is for you. As the leading technology platform for branded resale, we now power circular businesses for 50+ brands globally including Lululemon, The North Face and New Balance.
We are growing our team of highly motivated, forward-thinking individuals to help build the most delightful user experience for shopping used items, and the software to help brands make this a significant part of their business. If this mission speaks to you, come join us as we grow our share of the booming second hand market—projected to grow 3X faster than the overall global apparel market and to hit $350 Billion globally by 2028.
The Implementation & Success organization ensures Archive’s customers are successfully onboarded and getting maximum value from our platform; guiding clients from implementation kick-off, through launch, and into maintenance and support.
As an Implementation Manager, you'll lead implementations and post-launch projects for a range of Archive’s customers including large enterprises. You will leverage your project planning experience, technical knowledge and creative problem solving skills to ensure Archive’s customers launch successful circular businesses through Archive’s technology. You'll lead the cross-functional effort of deploying Archive's platform while solving for new requirements and exceeding customer expectations.
Responsibilities
- Lead enterprise and commercial customer implementation projects, gathering requirements, testing solutions, and working with Solution Architecture, Product, and Engineering to set plans and timelines against customer outcomes
- Lead post-launch account support with key accounts including delivering ongoing services, and investigating issues.
- Manage complex project plans spanning multiple external and internal teams. Move projects forward towards strong business results.
- Streamline future implementations with process improvements
- Collaborate with stakeholders across the customer organization; including technology, marketing, ops, finance and others to help them realize their vision for branded resale
- Collaborate with key internal stakeholders to ensure we deliver high quality outcomes while maintaining timelines, identifying risks and finding solutions
Requirements
- 5+ years of professional experience, including 3+ years in a client-facing role, leading technical projects and/or managing accounts in an enterprise environment
- Strong project management experience driving external and internal teams towards successful SaaS platform configuration and rollouts with an eye towards generating successful business outcomes
- Experience leading implementations at an enterprise B2B or B2B2C SaaS company
- Proven ability to work directly with external customers, lead client discussions, problem solve in real time and influence stakeholder decisions
- Experience synthesizing business, ops and technical requirements and communicating them clearly to internal product and engineering teams
- Experience working on or along-side commercial teams to drive customer success and growth
- Basic knowledge of common web technologies, e.g. JavaScript, CSS, HTML and integration technologies and protocols (APIs, REST, HTTP, SFTP etc.)
- Ability to thrive in a fast-paced entrepreneurial environment and comfort with lots of ambiguity where no two days are the same
Compensation varies based on a variety of factors which include (but aren’t limited to) role level, skills and competencies, qualifications, knowledge, and experience. In addition to base pay, certain roles are eligible for equity as well, and all employees are eligible for a full benefits package including employee and dependent healthcare and 401(k) enrollment. Our team of over 50 employees is currently remote-first, with an office in NYC and optional in-person work for those located in the area. We have company offsites twice a year to bring the full team together in person, and occasional travel is expected as part of the job.
Archive is a Series B company backed by lauded investors including Lightspeed Venture Partners, Energize Capital, and Bain Capital Ventures. We prize an inclusive and transparent culture, and remain true to our values in everything we do. We were honored as Fast Company’s #2 Most Innovative Company in Retail in 2024, and continue to challenge ourselves to change consumer shopping behavior for the better.
We consider applicants of all backgrounds. If you are excited about what we’re building but don't meet some of the criteria above, please don’t let that discourage you from applying. Please note, we are unable to accept applications from candidates outside of the US at this time.
#Remote #LI-Remote
Top Skills
APIs
CSS
HTML
HTTP
JavaScript
Rest
Sftp
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