Implementation Manager

🤔 What you will be doing?

• Lead customer onboarding and implementation design and manage implementation plans for our merchants. Taking over after the sales process and handing off to customer success
• Understand and translate merchant business needs and ensure the solution we are creating with the merchant will meet (🤞🏼exceed) their needs
• Provide hands-on support with API and SDK integrations, flow of funds, accounting, system configurations, and wallet launch best practices
• Educate and empower merchants ensuring they feel confident using our tools and maximizing their value
• Manage multiple projects simultaneously keeping projects on track with internal and external stakeholders informed
• Champion merchant feedback advocating for improvements that make our product more user-friendly and impactful
• Do what it takes to get merchants live, on time, with solid integrations which are designed for success

👋🏼 About you

We welcome applicants from all backgrounds, experiences, and perspectives. You might be a great fit if you have:

• 3-5+ years of experience in implementation, technical account management, or customer onboarding—especially in fintech, payments, or SaaS
• A customer-first mindset, with a passion for making complex solutions feel simple and intuitive
• Technical fluency, including experience working with APIs, SDKs, system integrations, and financial technology solutions (coding experience is not required but is a plus)
• Strong communication and problem-solving skills, with the ability to connect with clients across industries and levels of technical expertise
• Project management experience, with the ability to juggle multiple priorities in a fast-paced environment
• A growth mindset—you're adaptable, eager to learn, and excited about solving new challenges
• Experience working with diverse teams and customers, and a commitment to fostering an inclusive environment
• Own the outcome, do what it takes to keep merchant implementations on schedule and on track to deliver value to our customers

🎉 Our culture

• Bias to action, momentum is everything
• Getting it right is better than being right - we win as a team
• We collaborate efficiently
• Have an eternal learner’s mindset
• Be an owner
• Enjoy the journey and be good to each other
• We have a physical office space in the Mission – we aim to work mostly in-person but are flexible with hybrid work. We care deeply about making the office a fun and safe space to collaborate as a team and grow our team culture and identity 🙂
• Half the fun of this stage of building is the camaraderie, standing around a whiteboard, and codifying the culture together
• We provide daily team lunches 🍽️ we’re close to a lot of great food options and love trying new places as a team (Flour + water, bon nene, tartine, etc.)
• We also have monthly game nights 🎲

🥞 Benefits

• Stellar health, dental, vision insurance coverage, including fertility benefits & One Medical
• Unlimited PTO + observed local holidays
• We also offer 401(k), healthcare FSA, and dependent care FSA to fit your needs

At Ansa, we value diversity and assess all employees and job applicants based on merit, skills, and potential. We are committed to a fair and inclusive workplace, free from discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.