Implementation Manager - RP

The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

This role is responsible for delivering an exceptional, customer-first onboarding experience for new clients and partners transitioning defined contribution plans to The Standard. You’ll oversee all installation activities, ensuring timely communication, coordination, and execution of deliverables throughout the implementation process. From paperwork and enrollment meetings to system training and technical support, you’ll guide clients through every step—setting them up for long-term success and a seamless handoff to the ongoing service team

You’ll collaborate closely with internal partners including Implementation Coordinators and Data Specialists to manage timelines, escalate risks, and ensure all milestones are met. This role also includes leading plan document and design reviews, training clients on systems like PlanNet, PRO, and PSC, and providing ongoing technical guidance.

Key Responsibilities

• Oversee onboarding and installation of new business plans
• Facilitate meetings, set agendas, and follow up on deliverables
• Train clients on systems and provide technical support
• Escalate risks and manage timelines with internal teams

Skills and Background You’ll Need

EDUCATION

• Bachelor’s degree in a related field or equivalent combination of education and experience

EXPERIENCE

• 4–6 years in a client-facing role within defined contribution plan administration
• Experience with plan implementation, document design, asset transfer, and reconciliation (including SOX notification)
• Familiarity with various plan types, investment structures, and federal pension regulations

CERTIFICATIONS

• ASPPA CPC, QKA, QPA or NIPA (APA, APR) preferred or in progress

Key Behaviors of a Successful Candidate

• Integrity and accountability in client-facing interactions
• Adaptability to shifting timelines and client needs
• Strong collaboration across internal teams
• Willingness to learn and grow technical expertise
• Independence in managing multiple onboarding projects

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

• An annual incentive bonus plan

• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

• A supportive, responsive management approach and opportunities for career growth and advancement 

• Paid parental leave and adoption/surrogacy assistance

• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

Salary Range:

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.