Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.
DualEnroll was founded in 2012 with a mission to streamline and automate every facet of dual and concurrent enrollment, enabling colleges to serve students more effectively and efficiently. Trusted by over 100 colleges across the United States, our native cloud SaaS platform offers comprehensive tools for student admission and registration, credentialing high school instructors, managing ongoing mentorships, and supporting course administration and reporting.
As a proud member of the Banyan Software family, we combine our expertise with Banyan’s resources to drive further growth and innovation. For more about our work and impact, visit dualenroll.com.
Job Title: Implementation Manager (Higher Education – Registration Workflow Platform)
Location: Remote (US Based)
Salary Range: USD 70,000- 80,000 per annum
We are seeking a highly organized, relationship-driven Implementation Manager to lead onboarding and deployment of our registration workflow platform for colleges and postsecondary institutions. This role partners closely with college registrars, IT teams, academic leadership, and student services offices to configure workflows, align institutional processes, and ensure colleges launch smoothly and derive immediate value from the platform.
The ideal candidate has direct experience with higher-education systems and understands how colleges manage registration, course approvals, data workflows, student onboarding, and compliance requirements. This role requires strong project management, excellent communication, and a deep understanding of how technology supports complex academic processes.
Project & Stakeholder Management
- Serve as the primary point of contact for all college customers during onboarding and implementation.
- Build and manage project plans, launch timelines, registration-cycle milestones, and success metrics.
- Facilitate kickoff meetings, workflow design discussions, and ongoing progress reviews with registrars, advisors, IT administrators, and other academic stakeholders.
- Coordinate internal teams (Product, Engineering, Support, Customer Success) to ensure timely delivery and issue resolution.
- Guide colleges through configuration of registration workflows, program and course structures, approval paths, and user roles.
- Lead institutions through system setup including SIS integrations, SSO, data mapping, catalog/program imports, and workflow logic.
- Troubleshoot configuration or integration issues in collaboration with technical teams.
- Validate registration processes, data accuracy, and system readiness prior to go-live.
- Deliver targeted training sessions to college administrators, faculty approvers, advisors, and support staff on how to use the registration workflow platform.
- Develop or refine training materials, best-practice guides, and configuration documentation.
- Support institutional change management by helping colleges transition from manual/legacy processes to streamlined digital workflows.
- Track project milestones, risks, workflow alignment, and customer feedback throughout implementation.
- Ensure launches align with college registration cycles and operational calendars.
- Conduct a complete and documented transition to Customer Success following implementation, including configuration details, goals, and early usage data.
- 3–5+ years experience in EdTech, higher-education services, or SaaS onboarding with a focus on college partners.
- Strong understanding of college registration processes, student services operations, workflow design, or dual enrollment procedures.
- Demonstrated ability to manage multiple concurrent implementations.
- Familiarity with technical concepts including SIS data structures, APIs, data imports, and authentication (SSO, SAML, OAuth).
- Excellent communication and presentation skills, especially with registrars, IT teams, and academic leadership.
- Highly organized with exceptional attention to detail.
- Experience implementing workflow or process-automation tools within higher education.
- Familiarity with SIS platforms (Banner, Colleague, Jenzabar, Workday Student, PeopleSoft).
- Project management certification (PMP, CAPM, CSM) a plus.
- Experience supporting institutional change management initiatives.
- Background in college operations, dual enrollment, registration management, or academic pathways.
- Successful, on-time launches of the registration workflow platform at multiple colleges.
- Workflow configurations that accurately reflect institutional processes and reduce administrative burden.
- Early user adoption across key college departments.
- Proactive identification and mitigation of integration, workflow, or operational risks.
- Contribution to the ongoing optimization of implementation processes and resources.
- Opportunity to make a meaningful impact in the education sector.
- Collaborative and inclusive work environment.
- Professional growth through challenging projects and supportive leadership.
- Competitive compensation,medical insurance benefits, and flexible work arrangements.
Why Join DualEnroll?
Be part of a mission-driven team dedicated to enhancing education access through technology. At DualEnroll, you’ll have the opportunity to work on impactful projects in a collaborative, innovative environment supported by Banyan Software's resources and expertise.
Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Beware of Recruitment Scams
We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment.
Protect yourself by following these steps:
- Verify that all communications from our recruiting team come from an @banyansoftware.com email address.
- Remember, employers will never request payment or banking information during the hiring process.
- If you receive a suspicious message, do not respond — instead, forward it to [email protected] and/or report it to the platform where you received it.
Your safety and security are important to us. Thank you for staying vigilant.
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