The Implementation Engineer will lead onboarding and integration efforts for customers, manage implementation plans, and ensure successful use of Zus products through cross-functional coordination and expert project management.
Who we are
Zus is a shared health data platform designed to accelerate healthcare data interoperability by providing easy-to-use patient data via API, embedded components, and direct EHR integrations. Founded in 2021 by Jonathan Bush, co-founder and former CEO of athenahealth, Zus partners with HIEs and other data networks to aggregate patient clinical history and then translates that history into user-friendly information at the point of care. Zus's mission is to catalyze healthcare's greatest inventors by maximizing the value of patient insights - so that they can build up, not around.
What we're looking for:
We are seeking a highly motivated and experienced Implementation Engineer to drive onboarding and integration efforts for our customers. Experience in the healthcare interoperability space is a huge plus. In this pivotal role, you will develop, execute, and manage implementation plans, ensuring that our customers successfully integrate Zus products to be set up for long term success. You will be the Zus expert and technical point of contact for customers during their onboarding, leading with best practice, guiding customers through set up and scale of Zus solutions, and advocating for their needs within Zus Health. This role is critical in ensuring our clients achieve maximum value from our solutions through expert project management, cross-functional coordination, and exceptional customer engagement.
The ideal candidate is the right balance between being a technical doer and strategic thinker with a passion for delivering stellar customer experiences. They are hungry to make a difference at a growth-stage startup and are comfortable navigating the technical complexities of data interoperability in healthcare.
Key responsibilities:
Technical Integration
- Own the full technical onboarding process, including:
- Translate customer business requirements into system configurations and architecture within Zus Health’s platform
- Authentication and network configuration
- Zus App integration and configuration
- Secure transmission and ingestion of patient rosters (e.g., SFTP, APIs)
- Data mart setup and configuration for downstream analytics and reporting
Project Management
- Lead and manage the end-to-end implementation process for new customer onboardings, ensuring customers have line of sight between tactical activities and the big picture
- Execute upon a detailed project plan, with clear milestones and a scale plan
- Monitor project progress, identify risks, and instrument mitigation strategies
Customer Management
- Serve as the Zus technical point of contact for customers throughout the implementation process
- Host regular progress reviews and technical deep dives with new customers
Cross-functional Coordination
- Collaborate with internal teams, including product development and account management, to ensure alignment and effective communication
- Coordinate with technical teams to ensure that the product or service is configured and integrated according to client requirements
Training and Support
- Develop and deliver training sessions for clients to ensure they are fully equipped to use our products effectively
You're a good fit because you have
- 7+ years of experience in technical implementation, solutions engineering, or systems integration—preferably in a healthtech, SaaS, or enterprise software environment
- Strong understanding of healthcare data standards and protocols (FHIR, HL7, CCD) and experience integrating with EMRs (e.g., Epic, Cerner, athenahealth)
- Hands-on experience with APIs and data ingestion pipelines (ETL, JSON, CSV)
- Familiarity with modern data platforms and tools (e.g., Snowflake), including database schema design and query optimization
- Proficient in technical debugging and problem solving across application and data layers
- Data scripting programming skills (preferably, Python)
- SQL programming skills
- Experience with secure environments and compliance frameworks (e.g., HIPAA, SOC2)
- Strong technical aptitude with the ability to understand and communicate complex concepts effectively
- Excellent interpersonal and organizational skills including the ability to work collaboratively and influence cross-functional teams
- A self-starter attitude that shows that you are ready for the fast, and sometimes unstructured, nature of a growth-stage startup
- Passion for improving healthcare in the US
- Ability to travel up to 25% of the time to customer engagements, industry events and company meetings
- Bachelor’s degree in Business, Engineering, or a related field
This roles includes a base salary and incentive compensation. While we're a remote first company, this role will require some travel for to events, conferences, customer meetings and internal company meetings.
We will offer you…
• Competitive compensation that reflects the value you bring to the team a combination of cash and equity
• Robust benefits that include health insurance, wellness benefits, 401k with a match, unlimited PTO
• Opportunity to work alongside a passionate team that is determined to help change the world (and have fun doing it)
Please Note: Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current healthcare system with their unique experiences.
We do not conduct interviews by text nor will we send you a job offer unless you've interviewed with multiple people, including the Director of People & Talent, over video interviews. Job scams do exist so please be careful with your personal information.
Top Skills
APIs
Ccd
Csv
ETL
Fhir
Hl7
JSON
Python
Snowflake
SQL
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