ICHRA Account Manager

At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We’re creating a better way – one that’s transparent and trustworthy for both our consumers externally and our employees internally. 

Move your career forward while connecting countless people to the life- changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We’re always on the lookout for creative opportunities to do right by our customers, and each other. Together, we’re creating a better way to work, united by our common passion to make a difference.

Role Overview:

The ICHRA (Individual Coverage Health Reimbursement Arrangement) Account Manager is responsible for overseeing and managing the day-to-day administration of ICHRA plans for employer groups and their employees. This role serves as the primary point of contact for clients, ensuring a smooth onboarding experience, ongoing plan support, and high levels of client satisfaction. The ICHRA Account Manager will collaborate closely with internal teams to resolve issues, provide education, and support overall program success.

What you’ll do:

• Serve as the main liaison between employer groups, employees, brokers and internal teams to ensure a seamless ICHRA experience.
• Guide clients through the initial onboarding process, including plan design, employee education, and enrollment support.
• Provide ongoing account management and proactive support to address client questions, concerns, and administrative needs.
• Monitor and track client accounts to ensure compliance with plan requirements and applicable regulations.
• Coordinate with internal operations, enrollment, and customer care teams to resolve complex issues efficiently.
• Conduct regular plan performance reviews and provide insights or recommendations for improvements.
• Maintain detailed documentation of client interactions, plan changes, and service requests.
• Demonstrate eHealth’s values in your behaviors, practices, and decisions

Who you are:

• Strong understanding of health reimbursement arrangements (especially ICHRA) and group health benefits.
• Bachelor’s degree or equivalent work experience in healthcare administration, business, or a related field.
• 2+ years of experience in account management, client services, or benefits administration, preferably in health insurance or HR services.
• Ability to manage multiple accounts and priorities in a fast-paced environment.

• Experience working with health insurance carriers, brokers, or third-party administrators.
• Knowledge of ACA compliance and other relevant healthcare regulations.

What we offer:

• Generous benefits include medical, dental and vision beginning on your first day of employment
• 401K with matching
• Tuition reimbursement
• Employee stock purchase program
• 12 company paid holidays and flexible time off (PTO for non-exempt)

*Please note the above is a summary of responsibilities; a full job description is available upon request.

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eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.