GlassHouse Systems (GHS) is an enterprise systems, and managed services solutions provider that develops, designs and deploys solutions for leading enterprises in Canada and the US. For almost 30 years, GHS has delivered an enterprise level of service and support to clients. Recognized with industry-leading awards each year, GHS translates this differentiation into positive client experiences.
Working with the managed services team, perform the administration and overall maintenance of IBMi servers, including among others: infrastructure maintenance, operating system and software updates, install and configure IBM Power server virtualization tools (PowerVM, HMC, VIOs and others).
Support High Availability (HA) solutions such as Mimix and PowerHA.
Identifying and resolving issues, owning incident, problem and change management until the resolution of the issue following the GHS ITSM process.
Provide 2nd level technical support to GHS clients and its Cloud environment.
Update service tickets in Service Now. Continually keeping the rest of the iSeries Managed team up to date with progress, issues and any key hand off instructions for the CA daytime team.
Work effectively with customer cross-functional teams composed of technical team members and project management. Occasionally working with end client and business stakeholders.
- 5+ years of experience in Operations / Support of IBM Power, IBMi systems
- Proven experience working in a customer-supporting role
- Working knowledge of IBMi hardware, tape libraries, Virtual Tape Libraries (VTL)
- Proficiency in performing installation of OS upgrades
- Experience working with LPAR’s and HMC
- Familiarity working with IBM VIOS and SAN infrastructures
- System backup and recovery concepts (BRMS)
- Basic system security and networking concepts
- Experience managing data replication and IBMi High Availability
- Ability to create and maintain documentation
- Manage time and effort to effectively deliver on commitments, tracking time where necessary to fulfill services reporting requirements
Nice To Have
- Experience working with SAN switches zoning, storage pools, volumes and mapping
- Knowledge of security and logging on IBMi.
- Certified in Cloud Technologies and knowledge in PowerVS
- FalconStor StorSafe and Storsight would be nice
Top Skills
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