Human Resources Manager

About Bill Wilson Center:

Bill Wilson Center provides services to children, youth, young adults, and families in Santa Clara County. Additionally, we reach clients through our street outreach and crisis line programs. Bill Wilson Center programs focus on housing, mental health care, supportive services, and advocacy. Bill Wilson Center is committed to working with the community to ensure that every youth has access to the range of services needed to grow to be healthy and self-sufficient adults. A key component of Bill Wilson Center's philosophy encompasses a strength-based approach to improving the lives of the youth and young families in our communities. Bill Wilson Center has been providing services to runaway and homeless youth since 1973. Join us and become a difference maker at Bill Wilson Center! 

Job Summary:

The Human Resources Manager will work collaboratively across the agency acting as a bridge between Human Resources, Finance and the Programs teams for positive impact. The ideal candidate will display strengths in all aspects of employee relations as well as compliance, reporting, protected leave, benefits, compensation, talent acquisition and talent management. This dynamic individual will act as a thought partner to leadership and reports directly to the Chief People & Culture Officer. Come help us build a best in class employee culture!

Essential Duties/Responsibilities:

• Acts as a beacon for our values, enhancing the agency culture through your actions.
• Responsible for the smooth and effective operation of HR department and managing staff.
• Serves as the designated main point of contact for leadership inquiries regarding policies and best practices.
• Partners with leadership to resolve employee relations issues and inter-personal conflicts conducting each step of the investigatory process from initiation to close-out. Seeks guidance from legal counsel and Chief People & Culture Officer.
• Works closely with attorneys to resolve legal requests in a timely manner. Maintains awareness of legal risk in the course of performing departmental duties.
• Ensures timely submission of unemployment data, drafts unemployment appeals and represents the agency during hearings. Processes wage garnishments, responds to wage & hour claims and EEOC complaints.
• Acts as department compliance officer ensuring timely submission of external reports including: Annual Pay Data Report, EEO-1, OSHA 300/300A. Ensures timely submission of internal reports including: HR dashboard, open positions, agency organizational chart.
• Ensures the effective administration of employee benefits programs including health insurance, retirement plans, voluntary benefits and worker’s compensation. Ensures the effective coordination of open enrollment including benefits fairs and vaccination clinics.
• Ensures the timely and effective administration of leave of absence processes including FMLA, CFRA, PDL and PFL in addition to work accommodations. Maintains accurate leave of absence records.
• Ensures the effective administration of the talent acquisition process including career fairs, recruitment, hiring and onboarding. Promotes a stellar new hire “experience”.
• Ensures the effective administration of the talent management process including performance evaluations, objectives & key results (OKR), merit increases and professional development initiatives.
• Leads projects such as system upgrades and implementations by identifying objectives, establishing timelines, communicating with stakeholders, and meeting expected outcomes.
• Supports initiatives to enhance employee engagement, recognition, and retention. Promotes and attends agency events.
• Supports agency training initiatives around compliance, safety, and Bill Wilson Center Values.
• Uses data to identify trends, diagnose issues and make data-driven recommendations to leadership and executive teams.
• Ensures departmental compliance with federal, state, and local labor laws, safety regulations, and industry standards.
• Acts in the best interest of the agency.
• Additional duties as assigned.

Education and Experience:

• Minimum of Bachelor's Degree in Human Resources, Business Administration or Psychology. Human Resources certification preferred.
• Previous experience managing Human Resources teams is required.
• Minimum of 6 years of Human Resources experience required or equivalent combination of education and experience.
• Experience with HRIS/ATS systems is required. Paycom is highly desirable.
• High proficiency in Microsoft Office and/or Google Suite is required. Strong Excel skills preferred.

Required Skills/Abilities:

• Knowledgeable of Human Resources practices including federal, state and local laws.
• Possesses high degree of attention to detail and excellent communication skills. This position places an emphasis on strong writing ability as a non-negotiable.  
• Strong follow-through skills with ability to see assignments through to completion.
• Self-starter who is able to function effectively in ambiguous situations.
• Comfortable creating presentations and facilitating large group training initiatives.
• Able to balance multiple projects in a demanding and fast-paced work environment while meeting deadlines.
• Experience working with culturally diverse staff required.
• Ability to exercise discretion and confidentiality, maintaining professionalism at all times.

Physical Demands:

• Ability to lift and/or move up to 25 pounds.
• Ability to sit or stand for extended periods. Use of hands to finger, handle or feel and reach with arms.
• Ability to bend, reach, kneel, crouch or crawl when interacting with equipment.

Work Environment:

• Most duties will be performed in an administrative setting. Must have personal transportation to visit various Bill Wilson Center worksites on an as needed basis.

Salary Range:

$100,000 - $115,000 annually

Employee Benefits & Perks:

We offer a generous compensation package for full-time employees that includes the following:

• 4 Weeks Accrued PTO
• 14 Paid Holidays Per Year
• Paid Health, Dental, Vision & Voluntary Life Insurance Plans
• Flexible Spending Plans for Medical, Dependent Care, Parking and Transit
• 401 (K) Retirement Plan
• 24/7 Employee Assistance Program
• Upward Career Mobility
• Discounts and Savings through Tickets At Work and LifeMart  

EEO:

Bill Wilson Center is an Equal Opportunity/Affirmative Action Employer.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.