HubSpot Automation & Revenue Operations Specialist

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.

RESPONSIBILITIES:

• Design, build, and optimize end-to-end HubSpot automations for the full customer lifecycle.

  • Lead > qualified lead > opportunities > customer

  • Community expansion

  • Retention, Churn reduction, Win-back

  • Presale nurture streams

  • Post-sale onboarding sequences

  • Retention and churn prevention workflows

• Build and maintain complex list segmentation using properties, lists, workflows, and custom objects.

• Create and manage HubSpot sales sequences for direct sales teams, such as Door-to-Door, Inside Sales, Field Marketing, and Storefront.

• Build and maintain lead scoring and customer health scoring.

• Integrate and maintain third-party tools and integrations with HubSpot.

• Build custom reports and dashboards for various departments across the organization.

• Collaborate with sales and marketing teams to continuously improve conversion rates and decrease churn.

• Act as a proactive communicator, keeping teams and management informed, engaging stakeholders early, and uniting teams for project and system improvements.

• Conduct regular HubSpot sales and marketing audits, providing actionable recommendations.

• Serve as the primary support resource for internal users, troubleshooting system-related issues, monitoring performance, managing user permissions, and resolving duplicate records and errors.

• Stay proactive with the latest HubSpot features and capabilities, leveraging them to enhance system performance and usability.

• Create and maintain clear, detailed documentation of system configurations, processes, and troubleshooting procedures for consistency.

• Vendor management as needed.

EDUCATION:

• Bachelors degree in Marketing, Business Administrator, Information Technology, or a related field required.

EXPERIENCE:

• Proven experience administering HubSpot

• Solid understanding of HubSpot APIs

• Experience supporting a team of sales professionals in a fast-paced, high-growth environment

• Direct experience executing multi-channel strategies and a strong understanding of marketing and sales lifecycles

SKILLS / KNOWLEDGE / ABILITIES:

• Service excellence mindset

• Firm and energetic belief in providing exceptional customer service

• Strong communication and interpersonal skills with teams

• Strong organization and prioritizing skills

• Proactive thinking and execution abilities

• Results-oriented and able to manage multiple priorities

• High energy and engaging demeanor

• Critical thinking

• Strong understanding of workflow automation, reporting, and system optimization

• Ability to troubleshoot technical issues and manage user permissions effectively

REQUIREMENTS:

• Remain stationary for extended periods

• Ability to operate a computer

• Ability to communicate information

People are our passion.  At ALLO, we don’t treat you like a number. You’re a human being. 
 

Get ready to plug into the perks at ALLO: 

• Free internet? You bet. Plus, awesome discounts on other ALLO services.

• Retirement Plan:  The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.

• Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.

• Benefits:  Our benefits include medical, vision, and dental with low employee costs.  Not to mention generous Earned Time Off (ETO) program.

• Sponsorships:  Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.

• Tuition Assistance:  Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.

Benefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members.

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at [email protected].

ALLO is a Drug Free and Tobacco Free Workplace.