HRSC Coordinator Tier 2

Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care™.

Global Reach with a Local Touch

• 140+ years serving healthcare

• Over 14,000 teammates worldwide

• Serving healthcare partners in 80 countries

• Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland

• 40+ distribution centers

• Portfolio of 300 propriety and branded product offerings

• 1,000 branded medical product suppliers

• 4,000 healthcare partners served

Benefits

• Comprehensive Healthcare Plan - Medical, dental, and vision plans start on day one of employment for full-time teammates.

• Educational Assistance - We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.

• Employer-Paid Life Insurance and Disability - We offer employer-paid life insurance and disability coverage.

• Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.

• Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.

• Health Savings Account (HSA) and 401(k) - We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.

• Paid Leave - In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave.

• Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you.

The HR Service Center Coordinator (Tier 2) is responsible for providing first-line HR support to our Owens and Minor family of current and former teammates. This includes, but is not limited to, responding to inquiries via identified contact channels, serving as a SME for Tier 2 support, managing cases within Salesforce, and overall providing a smooth experience for HRSC customers. This role will be knowledgeable across all HR specializations (HR Policies, Benefits, HRIS, etc.) and accurately resolve questions within defined SLAs.  

The anticipated pay range for this role is as follows: : $65,000 - $70,000 annual.  The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location.

ESSENTIAL JOB FUNCTIONS:

• Provide excellent and professional customer service via phone and email channels.

• Act as Subject Matter Expert for Tier 2 Support.

• Research and resolve all questions within a timely manner as defined by SLAs.

• Determine root cause of issues and suggest process improvements.

• Contribute to reporting and analytics of the HRSC.

• Serve as a SME/resource for Tier 1 & 2 teammates.

• Understand and successfully navigate HRIS systems including Workday and Salesforce.

• Understand and clearly articulate and problem-solve HR policies, processes, and procedures.

• Routinely contribute to improving HR services, processes, and procedures to increase HRSC customer experience and satisfaction.

• Accurately process HR administrative tasks including but not limited to updating teammate data, supporting cyclical processes, etc.

SUPPLEMENTAL JOB FUNCTIONS:

Performs additional duties as directed.

Qualifications

REQUIRED EDUCATION & EXPERIENCE

• Bachelor’s degree preferred

• 2-3 years of experience working in HR Service Center or Customer Service

• 2-3 years of Human Resources experience

• 2-3 years of Workday experience

• 2-3 years of case management experience

• Proficient in Microsoft Suite

PREFERRED EDUCATION & EXPERIENCE

• HR Certification (PHR, SHRM, etc.)

KNOWLEDGE SKILLS & ABILITIES:

• Highly detail-oriented and organized

• Strong verbal and written communication skills

• Excellent problem-solving skills

• Excellent customer service skills

• Strong organization skills

• Ability to work autonomously, as part of a team as well as participate in team projects

• Ability to multitask and work in a fast-paced, deadline-oriented environment

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.