Honey is a fast-growing startup based in Los Angeles. Our online shopping platform offers users a smarter way to shop. Through a simple browser extension, we open up instant access to exclusive savings, deals, rewards and discovery, all powered by the collective knowledge of Honey’s community of online shoppers. We are helping millions save when they shop online, and we're hiring! We are actively seeking a Workplace Experience Lead to join the Operations Team in our Los Angeles office.

About The Team:

The Workplace Experience Team works tirelessly to ensure a great experience for guests, candidates, and employees. We strive to create a comfortable and open work environment where people produce their best work and have the amenities and resources to do so. And we have fun doing it!

About The Role:

We’re looking for a Workplace Experience Lead to join our Workplace Experience Team. This person owns the day-to-day operations for the Los Angeles locations along with occasional support for remote locations. This is a role for a hands-on person with great attention to detail and excellent people skills. This individual has full responsibility for the work undertaken and completed by the team. This individual represents our culture internally and externally and will have a high level of discretion and confidentiality.

What You’ll Do:

As a Workplace Experience Lead at Honey, you will:

• Oversee and assist with day-to-day Workplace & Facilities operations (including but not limited to: repairs and maintenance, EH&S, allocation of work within the team, internal ticketing system, projects, MAC’s, and office events) to ensure the highest level of service
• Supervise Workplace Experience staff and vendors at assigned sites (remote as needed) to meet SLA’s
• Create and manage all site documentation, including, standard operating procedures, policies, guidelines, playbooks, SLA’s, and company-wide initiatives
• Manage preventive and emergency maintenance of facility equipment
• Manage contractor and vendor relationships (including but not limited to: janitorial, micro kitchen, catering, catering, security, handyman) to ensure deliverables outlined in their SOW’s
• Manage operating expenses
• Initiate and manage RFP’s and QBR’s from vendors and suppliers as needed
• Manage seating and space planning within the facility to create maximum efficiency
• Respond to in-person and email requests from employees, management, and external vendors
• Work cross-functionally to establish and maintain relationships throughout the organization

About You:

• Passionate about Workplace Experience
• A proven leader in office operations with the ability to connect with people
• Extremely customer service oriented and professional under pressure
• Able to oversee and assist with multiple projects, work closely with the team to accomplish day-to-day activities, and ensure items are completed by a deadline
• Hands-on and willing to do what it takes to get the job done
• Able to manage multiple vendors
• Excellent interpersonal, analytical, written and oral communications
• Experience managing operating budgets and working closely with accounting on accruals
• Organization and multitasking is something you pride yourself in
• Hold certifications within Facilities and Workplace operations is preferred
• Experience in scaling a fast-paced organization is preferred
• Available for weekend and emergency work as needed
• Physically able to handle items weighing up to 50lbs
• Strong knowledge and experience working with G-Suite. (i.e. Google Calendar, Google Slides, Google Sheets)
• You have a Bachelor’s degree in Communication, Business or similar field and 2-3 years of experience in facilities management

Honey is an equal opportunity employer. We are committed to building a diverse and inclusive company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.