Training & Enablement, Manager

| Greater LA Area
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Altruist is an LA fintech company on a mission to make financial advice better for everyone. If you're passionate about building meaningful products that people love to use, then you’ll love what we’re up to. Our team is solving a huge problem that requires big-picture thinkers who are motivated to make a real difference through their work.

We’re looking to hire an engaging and experienced Training and Enablement Manager, Customer Success. This role will be responsible for building a comprehensive training program to support the learning needs of all roles within Altruist’s Customer Success organization from pre-sales activities through relationship management. Scope includes (but not limited to) consultative selling, sales enablement, relationship management, soft skills, operational workflows, playbooks, and product training.

What you’ll do

  • Design and deliver comprehensive curricula for all roles within the Customer Success organization
  • Create a robust onboarding plan for new hires and training plans for existing team members; update training resources as our product offering and business needs evolve
  • Centralize and organize information on the shared Confluence wiki
  • Develop frameworks to identify and close knowledge gaps
  • Manage subject matter experts (SMEs) as needed for training projects
  • Collaborate cross-functionally to develop and optimize sales and expansion efforts and training materials
  • Oversee and organize customer and client Knowledge Base (KB)
  • Identify and address opportunities where KB articles and videos could improve the customer experience and reduce Customer Success overhead
  • Implement standards, procedures, and processes to support training programs
  • Coordinate training logistics and details behind learning programs and classes including (but not limited to) tracking training completion, monitoring assignments and following up with participants
  • Establish Key Performance Indicators (KPIs) and collect feedback to assess quality and effectiveness of training programs and quality of customer interactions with a focus on continuous improvement

What you’ll need

  • 5+ years of enabling and training sales or customer success teams
  • Self-starter and ability to build programs from scratch
  • Knowledge of adult learning theory and learning evaluation models
  • Experience delivering virtual training with Google Hangouts or similar applications
  • Powerful storyteller: written, verbal, and visual
  • High energy, self-motivated, positive, engaging; team mindset; low ego
  • Excellent oral and written communication skills
  • Demonstrates a sense of urgency and timeliness
  • Ability to manage multiple tasks and projects simultaneously
  • Ability to analyze and solve problems
  • Proficient with key business systems such as Google Apps, LMS, Salesforce, HubSpot, Zendesk, Gainsight, Confluence wiki
  • Experience with course authoring tools such as Captivate, Camtasia, Google Sheets
  • Preferred (but not required) certifications/designations in instructional design, performance consulting, coaching, eLearning design, or other training certification
  • Experience with SaaS, tech or fintech, and start-up environments
  • Solid understanding of the independent wealth management industry (e.g., RIAs)

What you’ll get

At Altruist, you’ll work with a talented group of hungry creators looking to disrupt our industry. You’ll be given the freedom to do your best work alongside down-to-earth developers, designers, and thinkers who are at the leading edge of their craft.

We offer top-of-the-line health benefits, 401(k), a competitive salary, and a flexible schedule including unlimited vacation time. You’ll join at the ground floor and have the opportunity to make your mark and have a real say in how we build products. Our office is located in the heart of Venice, CA on Abbot Kinney Blvd.

You’ll join a proven founding team that is backed by one of the most storied VCs in the US, Venrock. Together, we’re going to fix the broken parts of finance and investing (most of it).

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • SketchDesign
    • FigmaDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • HubSpotCRM
    • MailChimpEmail
    • SendGridEmail


Per GQ & Forbes magazine, "The coolest street/block in America." Abbot Kinney Blvd. The beach is also just a 15-minute walk away.

An Insider's view of Altruist

What’s the vibe like in the office?

Our office is relaxed and welcoming. We check our egos at the door and focus on producing great work together. Collaboration is paramount. While we're flexible, down-to-earth, and provide plenty of autonomy—we're also extremely motivated and hard-working. Altruist has a huge opportunity to make a big impact and we're dedicated to making it happen.


Head of Design

What does your typical day look like?

Our team has a collaborative spirit while also taking ownership of our areas of expertise. The environment at Altruist requires us to be flexible as we build our technology for our clients. Maintaining a balance between these multiple aspects is both challenging and fulfilling. I genuinely feel empowered and responsible to make an impact.


Quantitative Researcher

What's something quirky about your company?

Let’s just say that I don’t dread Mondays anymore. People genuinely want to be here! Coming to work is like coming to hang out with great friends, and together we are building something that will help a lot of people. The days tend to fly by, and in the heart of Venice, there is never a dull moment!


Marketing Manager

What are Altruist Perks + Benefits

Altruist Benefits Overview

Office on Abbot Kinney, 401k with 4% company match, stock options, unlimited PTO, free snacks/beverages, dog friendly office, flexible schedule, community volunteering, monthly lunch & learns, fun work environment.

Volunteer in local community
Altruist loves to volunteer in our communities. We have participated in beach clean-ups and looking to get involved with local charities, animal shelters and helping the homeless.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Altruist offers stock options with a 4 year vesting schedule.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Altruist provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Altruist offers commuter benefits for transit and parking. Altruist will deposit $100 each month towards your commuter benefits.
Stocked Kitchen
You want it, we probably have it. :)
Happy Hours
Happy hours are hosted every Thursday.
We offer employees flexible commuter benefits up to $100/mo, to be used however best for each team member.
Pet Friendly
Altruist pet policy is dog friendly daily.
Professional Development Benefits
Lunch and learns
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