ABOUT WELL HEALTH
Our Mission: Make healthcare the gold standard in customer service.
What We Deliver: WELL™ Health is a SaaS digital health leader in patient communications and the 2021 Best in KLAS winner in Patient Outreach. WELL Health’s intelligent communications hub is the only two-way digital health solution engaging patients throughout their entire care experience. WELL Health enables conversations between patients and their providers through secure, multilingual messaging in the patient’s preferred communications channel: texting, email, telephone, and live chat. By unifying and automating disjointed communications, WELL Health helps healthcare organizations drive more patient visits, build exceptional patient loyalty, and reduce staffing costs, frustration and turnover.
Our Impact: WELL Health helps 200k+ healthcare providers facilitate more than 1 billion messages for 30+ million patients annually.
Our award-winning culture: In 2021, WELL Health was named #10 on the Forbes list of America’s Best Startup Employers and was also recognized as one of the Best Midsize Companies to Work for in Los Angeles by Built In LA. Additionally, WELL Health is proud to recently be named #484 on the Inc. 5000 list of fastest growing private companies, and #133 on Deloitte’s 2021 Technology Fast 500. In 2020, WELL Health was named among the Best Places to Work by Modern Healthcare.
SUMMARY
The Total Rewards Lead will be a key contributor to the broader People strategy as a member of the People Leadership Team. They will lead our total rewards strategy and execution, building on and evolving our current total rewards philosophy and programs across compensation, equity, perks and benefits. They will create innovative, industry-competitive rewards strategies and programs and are comfortable operating in a fast-paced, high-growth environment. This role will collaborate with executives and employees across the organization at all levels and departments.
The ideal candidate will have expertise in designing total reward models across different geographies and departments including Engineering, Product, Sales, and G&A. The ideal person for this role will also have experience with executive compensation program design and governance. Experience transitioning compensation from private to a public company operation is a plus.
RESPONSIBILITIES
Compensation & Equity
- Lead the strategy, design and execution of the company's salary, bonus and equity structures, in close partnership with the VP of People and HR Core team
- Design, evaluate, and modify compensation policies to ensure that programs are current, competitive, and in compliance with internal and external requirements
- Ensure ongoing effectiveness of the structure given talent market changes and competitive talent landscape
- Drive fairness and compliance in pay practices and policies
- Own compensation processes and programs including job evaluations and salary surveys, base and variable pay programs, and merit and promotions processes
- Partner with the CFO and VP of People to manage benefit plans as well as annual merit, promotion and bonus programs
- Perform modeling of various incentive and merit programs to determine effective plan design
- Identify and implement best in class practices through participation in appropriate professional and industry groups; participate in and use published surveys for market comparisons
- Establish and measure key compensation and benefit program metrics to understand the effectiveness of the total rewards strategy
- Partner with executive and senior leadership teams to understand and proactively address key concerns in attracting, motivating and retaining high performing, diverse talent
- Own the strategy and vision for supporting employees through awareness, understanding and training regarding compensation and benefit programs; partner with the Communications Team and L&D Team to develop materials
- Build trusted partnerships with leaders across the organization
Benefits
- The Total Rewards Lead will also own and manage WELL Health’s benefit and wellness strategy, communications and implementation of programs including health, welfare, retirement and leave benefits programs
- Manage open enrollment, renewal, and delivery of benefits programs to include medical, vision, dental, disability, life insurance, employee assistance programs, retirement, and other plans
- Partner closely with benefits brokers and other administrators to ensure effective delivery of all benefits programs on an ongoing basis in a multi-state environment
- Partner with broker(s) and other external vendors to identify trends and best practices, compare existing company benefits with those of other employers and analyze benefit plans to optimize resources and effectively deliver programs
- Partner with the Learning & Development Team to create and deliver training related to benefits, leave, wellness, compensation, and total rewards programs to assist employees in making maximum use of available programs to facilitate overall well-being
- Ensure training programs are woven into the talent lifecycle (i.e. onboarding, performance development, manager training)
- Together with legal counsel, ensure compliance with applicable laws, regulations, policies and procedures for benefit and retirement management and delivery, and recommend policy and procedure changes (i.e. ACA, COBRA, EEO-1 reporting, ERISA, HIPAA, FLSA, FMLA, annual 5500 filings, California Pay Data Reporting and auditing of plans)
- Liaise with our retirement advisors and brokers of record to administer all program initiatives for 401(k) plans including annual compliance and reporting filing and employee notifications
REQUIREMENTS
- Serve as a member of the People Leadership Team
- 7+ years of experience in compensation and benefits, including equity design, Engineering, Product, Sales, G&A and Executive Compensation
- Advanced knowledge of applicable regulatory, legal requirements and reporting (i.e. ACA, COBRA, EEO-1 reporting, ERISA, HIPAA, FLSA, FMLA, annual 5500 filings, California Pay Data Reporting and auditing of plans)
- A demonstrable track record of crafting and implementing total rewards strategies that align employees with shareholder value
- Experience in a fast-paced, growing startup environment to ensure programs and tools can scale globally
- A strong customer service orientation
- Excellent interpersonal skills, with demonstrated ability to establish credible relationships and communicate with all levels of the organization
- Demonstrated strategic, analytic, and financial skills that translate into actionable, results-oriented plans
- Comfort with ambiguity, autonomy, and figuring out what needs to be done and then doing it without being specifically directed
- An enterprise-wide thinker, with a lens on how decisions made within one site or unit may affect others across the business
- Exceptional understanding of equity planning and models
- Comfort moving fluidly between tactical execution and strategic thinking
- Have the motivation, curiosity and passion to learn a lot, improve processes, and make WELL Health a uniquely supportive place to work
- Experience transitioning a company from a private to public equity stance is a plus
LOCATION
WELL Health is headquartered in Santa Barbara, CA. This role is remote and open to anyone currently based in the United States. #LI-Remote
WORKING AT WELL
- Fantastic company culture – frequent Zoom company events (Lunch & Learns, trivia, yoga, etc.) and daily fun brought to you by many creative Slack channels.
- Employee equity groups – 11 groups available for all to join. Black & Latinx, Women, LGBTQ+, Disability, and many more!
- Learning and development – frequent events and tools available to help our employees #PursueGrowth.
- Career mobility – we promote from within and have opportunities for employees to transfer between teams.
- Santa Barbara office perks – dog-friendly office, healthy (and unhealthy) snacks, Kombucha and beer on tap, light-filled space, standing desks, and the occasional taco truck.
- Company perks and benefits – MacBook Pro provided, unlimited PTO, generous equity package and full health benefits (medical, dental, and vision).
Interested in learning more? Please visit our LinkedIn page or our Life at WELL Instagram (@wellhealthinc) to hear from our employees about working at WELL.
Committed to Diversity, Equity, and Inclusion
WELL Health is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at WELL Health are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status.
With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. WELL Health is committed to leveling the playing field, and we encourage you to apply for positions even if you do not meet 100% of the criteria. We would love to connect with you and see if you would be a great fit for our role!
We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. WELL Health is committed to providing employees with a work environment free of discrimination and harassment; WELL Health will not tolerate discrimination or harassment of any kind.
Candidates should be aware that WELL Health currently maintains a policy requiring all employees (Resident, Mobile and Remote) to be fully vaccinated. New employees should be fully vaccinated by their start date. WELL Health is an equal opportunity employer, and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.
