At Cameo, we make impossible connections possible. Our platform allows fans to get personalized messages from their favorite athletes, actors, influencers and more. Not gonna lie, it’s pretty magical. And now we’re looking for passionate, hardworking humans to help take Cameo to the next level. 

🚀 Our #Fameo means everything to us. Join a stellar team of smart, curious and driven individuals, and experience a rocketship from its earliest days. 

📈 Best in class. We’ve been named one of LinkedIn’s Top 50 Startups to Work For, voted one of America’s Best Startup Employers by Forbes and the #1 Most Innovative Social Media Company by Fast Company.

🌎 Work from almost anywhere. We’re a global company, headquartered in Chicago, IL and Venice, CA. But as long as you’ve got WiFi, let’s chat. 

💰Get all good stuff. Competitive salaries, Equity, Health insurance, 401(K), and opportunities to connect with Talent on Cameo (looking @ you, Snoop Dogg).

Come to work every day knowing your efforts will have a material impact, shaping the direction of the next great tech company!

Primary Responsibilities:

Be a trusted technical and feedback support contact to the talent organization, known for solving problems no matter what.

• Manage and triage all inbound technical questions and issues from TRs
• Close the loop every time with the TR, ensuring they have all the info and messaging they need to communicate back to their talent
• Proactively message bug fixes and product improvements/rollouts to the TR team
• Create and update talent FAQ documentation and saved reply macros for common questions

Be a trusted partner to the product and engineering team, known for surfacing high leverage and time sensitive issues and informed product improvement guidance.

• Create JIRA tickets for bugs that need development work, watch progress, and close the loop with the TR team once solved
• Analyze themes and trends of inbound tickets, raising high priority projects for the product team

What You'll Bring To The Table:

• 2-4+ years experience working as a technical customer success manager, technical support or similar
• High energy, fixer mentality
• Experience working in JIRA and with development teams to solve bugs and issues
• Excellent writing and communication skills
• Experience working in Zendesk or Intercom
• Strong interest in product and problem solving

Cameo is an equal opportunity employer. We are committed to creating an inclusive and welcoming environment for every person who walks through our doors. All employment is decided on the basis of qualifications, merit, and business need. Cameo celebrates and embraces diversity.