Technical Recruiter at ChowNow

| Remote
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Are you highly skilled at finding the best and the brightest talent? Do you want to join a Product-centric company that celebrates diversity and encourages you to keep reaching to do your best work? If you thrive in a competitive and collaborative team environment that values an exceptional candidate experience, and a high talent bar, this may be the position for you!
About the Position:
As a member of the Recruiting team, you'll develop strong relationships to understand ChowNow’s continually evolving Engineering and Product organizations. You will own the hiring efforts for Software Engineer's (Backend & Front-End, QA, DevOps), Product Manager, and other specialized roles within our tech org. You'll develop creative recruiting strategies and be a consultant to hiring managers and senior leaders, along with a focus on proactive networking, diversity hiring, and innovative approaches to passive candidate engagement.
ChowNow values the Recruiting team as business partners and our hiring managers take hiring very seriously, so you will have immense support from our team while having high visibility to leaders across the organization. Our hiring philosophy is focused on collaboration and diversity, and you’ll be at the helm of our company’s strategic efforts in developing new and innovative products that support our mission to help local restaurants thrive.
Reports to Senior Director of Recruiting, No Direct Reports.
About the Team: 
ChowNow is unique among tech startups in the restaurant space. We power branded online ordering systems for independent restaurants across North America – via websites, Google, Instagram, and through branded iOS and Android apps – and we do it all for a reasonable monthly fee regardless of order volume. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners. And the same goes for our workplace. 
Diversity, teamwork, and mutual respect are among our core company values. And we pride ourselves on giving our teams plenty of opportunities to make their mark. To date we’ve created over 18,000 apps for our restaurant partners – something that’s never been done before in our category. And as we expand to new markets, further spreading the word about the ChowNow difference, those opportunities to create, build, and grow will only increase. If this sounds like the kind of workplace, and the kind of mission, that appeals to you, we’d love to talk. 
Learn more by checking out our reviews on Glassdoor (they’re excellent). Together we can preserve neighborhood flavor, one restaurant at a time.

Within 1 month, you’ll:

  • Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience)
  • Shadow each department for an in-depth look into ChowNow’s product and how each team plays their part.
  • Develop relationships with hiring managers to understand roles and their talent needs. Conduct initial 1:1s with hiring managers and other strategic partnerships throughout the company to identify what a successful relationship looks like and how you will work together.
  • Learn through shadowing other team members the ChowNow talent bar, the interview process, and how we hire; shadow two weeks of calls and interviews to help you get there. 
  • Dive into sourcing to seek out, engage, and nurture relationships with diverse top talent. 
  • Tackle your own candidate pipeline and take ownership of active candidates. You’ll partner with our Director of Recruiting to learn our interview processes, ideal candidate profiles, and how to manage your own workflow. 
  • Perfect the ChowNow pitch--you’ll be able to talk to anyone about our mission to help local restaurants thrive..
  • Get your first candidate through the Recruiting funnel and to the final interview loop.

Within 2 months, you’ll:

  • Close your first candidate whom you have brought full-cycle through the recruiting process.
  • Drive decisions/actions within hiring committees and close top talent with your hiring manager partners and teams. 
  • Meet weekly with your hiring managers to understand wins, gaps, and highest priority roles. Provide metrics and conversion rate updates to your hiring manager to partner on improvements and iterations.
  • In conjunction with your Director, track talent acquisition metrics including conversions, time-to-fill, source of hire, offer acceptance rates, etc.
  • Facilitate your first debrief and drive decisions within hiring committees.
  • Use data and your own instincts to identify inefficiencies and innovate / improve your pipeline health and speed.
  • Collaborate with local recruiters by attending Diversity and Inclusion events.

Within 6 months, you’ll:

  • In partnership with our Recruiting Coordinator, own a flawless candidate experience: ensure that candidates always know where they're at in the process, giving timely updates, and communicating expectations and results to all candidates.
  • Provide feedback to Product & Design leadership and interviewers as to what's working, what's not, and ideas for what to change.
  • Collaborate with hiring departments to create diversity and inclusion plans for recruitment as well as ongoing outreach programs.
  • Collaborate with hiring managers to uncover skills gaps and iterate on your recruitment strategy.
  • Have begun to build a bench of talent for future requisitions.
  • Consistently achieve your hiring goals; you’ll have hit your stride after having completed onboarding, and we’ll look to you to deliver month over month! 

You Should Apply If:

  • You have a keen eye for exceptional Engineering and Product talent.
  • You have proven experience in full-cycle Technical Recruiting.
  • You value diversity and take pride in working for a culture where everyone’s voice counts.
  • You have a creative approach to finding the best talent. Sourcing is a major part of our hiring strategy, so you should be confident in your abilities to seek out, engage, and nurture relationships with a diverse group of top talent.
  • You have prior experience extending offers and closing candidates and are able to manage several requisitions at once.
  • You take a partnership approach to working with engaged hiring managers.
  • You’re comfortable leading, providing feedback, and driving these relationships forward to help ChowNow achieve our hiring goals.
  • You have a desire to deliver excellence while providing an exceptional candidate experience.
  • You can exhibit a high level of autonomy -- We hire people we trust, and we give team members freedom to do their best work. 

About Our Benefits:

  • Competitive salary
  • Ongoing training and growth opportunities
  • A "best place to work" winner multiple times where we focus on creating a great employee experience
  • Rock solid medical, dental, and vision plans
  • 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
  • Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
  • 6 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 6 Weeks of Paid Pregnancy Leave
  • Employer contributing student loan assistance program
  • Commuter benefits (including Uber Pool)
  • Employee Stock Incentive Plan
  • Quarterly Industry Speakers Series
  • Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion)
  • Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly
  • Enough freedom to spread your wings while still holding you accountable

We are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • WebpackLibraries
    • EnzymeLibraries
    • BottleFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • PrincipleDesign
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

The ChowNow HQ is in the heart of LA's tech scene. Playa Vista is near the beach, the freeways, the airport, & the tech industry action.

An Insider's view of ChowNow

What are some social events your company does?

Where do I begin?! There’s the ChowNow book club, running club, DineNow, our coffee-match program... Basically if there’s a will, there’s a way to integrate and meet just about anybody! DineNow is a favorite of mine where every month we mark our calendars and head out to a local LA restaurant for a delicious reminder of why our work is so valuable.

Andrew

Recruiter

How has your career grown since starting at the company?

Starting as a graphic design intern and now working as a front-end developer I can definitely attest to ChowNow being an amazing place to grow your career. I've been here a little more than 5 years, and am still growing constantly both personally and professionally.

Kim

Front End Engineer

How do your team's ideas influence the company's direction?

As ChowNow’s Director of Client Operations, my teams are responsible for handling the implementation of our products and services into restaurants. Because we interact with restaurants every day, we are able to act as informants to ChowNow and help drive our product and services roadmap to solve the most pressing problems our client's encounter.

Stephanie

Director of Growth Operations

How does your team reward individual success?

Individual success is more than metrics. It’s about being celebrated by your peers when you work hard to accomplish your goals. This takes different forms like winning Weekly Spotlight—or the Frog Trophy, which goes to the top performer because everyone deserves to be recognized for their accomplishments and celebrated amongst the company.

Angie

Lead Customer Support Representative

What are ChowNow Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Cross functional training encouraged
Promote from within
Paid industry certifications
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