Want to challenge yourself at a high-growth startup AND make a difference in the world?

A bit about us:

Who Gives A Crap makes toilet paper that’s good for the planet, good for people and good for your bum. All of our products are made sustainably without trees and we donate 50% of profits to help build toilets in developing countries. To date, we've donated over $1,300,000 and we're just getting started!

We're one of the fastest growing ecommerce businesses in Australia, and are now aggressively entering the North American and European markets, with insanely ambitious growth targets for this year and beyond. We currently have a team of about 60 people working out of “hubs” Melbourne, Manilla, Los Angeles and Hong Kong. We’re never happy with the status quo, though, so we’re planning to double or triple our team in the next year, and we won’t stop growing until everyone in the world has access to a toilet. So... that’s where you come in!

A bit about the role:
As our Team Experience & Talent Coordinator, you will join our global People & Culture team as our first ever US P&C person - yay! Reporting into our Melbourne based Talent & Happiness Manager, you will be the driving force behind delivering a delightful recruitment experience to our candidates on a global scale, as well as ensuring our US team are supported with the tools, environment and culture they need to stay happy, healthy and engaged.

You’ll keep our talent pool topped up and full of fun floaty toys
We’re still pretty new to the US and whilst we’re flattered by the amazing talent that want to work with us, we need your help to grow and nurture our talent pool even further. You will help us build our network of toilet paper fanatics through best practice talent sourcing and new, out-of-the-box ideas. You’ll help us connect our Creative, Growth Marketing and Digital Product leaders to the LA talent market by identifying the best networking opportunities and joining them to help spread the word!

You’ll partner with our Talent & Happiness Manager to ensure our recruitment process is seamless on all ends and we’re delivering a candidate experience that rivals our customer experience (look out CX team!). You’ll support our Hiring Managers with the tools and training they need to feel comfortable as they embark on finding “their person and setting them up to succeed with a memorable and meaningful onboarding process”.

You’ll refine the perfect recipe to a healthy, happy and supported US team
As well as looking out for our next wave of talent, you’ll also provide systems, space, support and socialisation to our US team to enable them to do their best work whilst having the most fun. You will take the lead on ensuring our physical workspace inspires and accommodates us and coordinate with WeWork when we officially outgrow our current space. You’ll be the first port of call for all office-y and people-y questions from our US team, from how to apply for leave through to where to get the best happy hour.

Partnering with our global P&C team, we’ll be looking to you to localise (or localize?) our benefits, comms and processes to ensure we’re getting the right balance of local and global.

If you worked here this past month here are some things you might have been involved in:

• Written this job ad (well, I mean, we wouldn’t have needed this exact ad if you were here already, but you get the gist).
• Organised a surprise team outing to help Simon(our CEO)  get as much epic team time in his 12 hour spontaneous stopover in LA as humanly possible.
• Cast your vote in selecting the perfect rug, shelves and wallpaper to pimp out our office space and taken the lead on the installation process with WeWork.
• Screened and shortlisted the kick butt candidates who’ve applied for our open roles across Melbourne, China, Los Angeles and Manila and coordinated 9 phone interviews, 7 chat interviews, 4 manager interviews and 3 homework task presentations (phewf).
• Coordinated all of our US team’s travel to our upcoming annual In Real Life trip to the Philippines.
• Put your headphones in for an hour of research how we can better integrate our ATS, HRIS and Payroll platforms to save you a heck of time whilst delivering a kick butt recruitment and onboarding experience.
• Collaborated with the broader P&C team to research, review and rollout our global Public Holiday policy and specifically shared the details of our Pick N Mix policy with #team-usa.
• Partnered with our Creative Director and Design Leads to create a plan for building and nurturing a community of creative freelancers.
• Spent hours in a LinkedIN vortex finding amazing talent to build out our pipeline with.
• Rolled out the onboarding red carpet to 6 new starters across 3 hubs, ensuring the right balance of learning, socialising and doing with meaningful moments scattered throughout.
• Set up time with our Head of CX to pick her brains on how we can leverage the Greenhouse candidate surveys to gain meaningful insights and turn them into actions.
• Listened to our Talent & Happiness Manager talk about at least 7 proud mum (no, not mom, she’s Australian) moments when she got to witness our awesome team or candidates do some good stuff.

Let’s talk about you

You’re an expert in people, experiences and Los Angeles (in no particular order). This expertise might come from a range of backgrounds, but you’ve had a common thread of making days more enjoyable, processes more efficient and people more engaged. Experience working in people & culture or recruitment will be super helpful but the right balance of direct experience vs. potential isn’t clearly defined.

You’re a connector and networker at heart
You’re one of those people who is always introducing people to their new best friend or hooking your neighbour’s mom up with your sisters dog sitter. You seek out connections and you’re always looking at ways to bring value and delight to those you meet. The idea of heading to the next Growth Hackers Meetup to represent a crazy toilet paper brand makes you feel excited and you’d love the chance to mingle with LA’s finest growth marketers.

In fact, you’re so well connected that you probably had to stop whilst reading this ad to reach out to that person you met at that event who would be just perfect for that Domestic Distribution Manager role we’re looking to fill.

You like to work smarter, not harder
You’ve got experience turning practice into process and helping others streamline work they haven’t had time to step away from. You’re comfortable on a range of tech and you know how to use the systems at your disposal to make tasks faster and more value adding.

You’re not afraid of a little housekeeping, in fact you get a kick out of it
You’re an administrative whiz and you like that feeling of accomplishment when your virtual house is in order, files are where they need to be, records are up to date and inbox is up to clear. You get a kick out of helping someone turn something from a word jungle into a concise summary or a brainstorm into a project plan.

You really like people, like, really really like them
You’ve often wondered if it’s normal to have such a passion for people, what makes them tick and what makes them happy. Don’t worry, we know the feeling. You’re probably subscribed to a few peopley newsletters, have some go-to blogs and podcasts or a pile of books to get your fix and the idea of working with other humans who love humans as much as you sounds like a total dream.

You give a crap
Yep. We’re all here because we genuinely want to make the world a better place with our work, and we want you to want that too! Awwww.

Why you should work with us

Every minute you spend working with us, you’re making a difference. The more we grow, the bigger an impact we’ll have. We think that’s a pretty great perk, but we don’t stop there…

If you have a great idea, we’ll do everything we can to make it happen. This is the kind of role that will be hard to find anywhere else: you’ll work with an incredible bunch of passionate people to grow a fast-paced startup at a crucial point in its trajectory.

The job is also super flexible, something we’re working hard to hold onto even as we grow really quickly. We started the business remotely, and now have hubs in 4 cities around the world. While the LA team spends most of the week together in the Downtown office, you can also mix it up and work from home or your favourite cafe!  And while we don’t have a Friday drinks cart (yet), you will get free toilet paper. A lot of it. And nothing beats that.

Lastly, you get to say the word ‘crap’ more than in any other job. Guaranteed.

Salary

This depends on your experience but just because we’re a social enterprise doesn’t mean you’ll get paid peanuts. Think chocolate covered macadamia nuts with some extra perks thrown in. In other words, we pay competitively and are determined to make this the best job you'll ever have – you won’t ever want to leave!

Who Gives A Crap also provides 4 weeks of paid annual vacation (woot!), flexibility to take extra unpaid leave or travel while working,  great health insurance, 401(k) matching, generous maternity and paternity leave and a whole lot of other stuff. And did we mention the free toilet paper?