People Operations Manager

| Greater LA Area

About Better.com:

We’re one of the fastest growing homeownership companies in America. Why? Because we’re making homeownership simpler, faster — and most importantly, more accessible for all Americans.

By combining smarter technology with a desire to not just change one piece of the journey but the entire makeup of what it’s like to buy and own a home in this country, we’re building things that don’t exist yet. 

Better.com by the numbers: 

  • We fund $600 million in home loans per month
  • Nearly $5 billion in loans funded since our inception in 2016
  • 2 years running, we’re one of Crain’s “Best Places to work”
  • We’re #11 on Fortune’s Best Places to Work in NYC
  • And #964 on Inc.’s 2019 “5000 Fastest-Growing Companies” 
  • We’ve secured over $254 million from our investors to date 
  • ...and counting

We continue to outpace the industry at every turn. We’ve recently joined forces in partnership with Ally Bank. Plus, our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, IA Ventures, American Express, Citigroup, Activant Capital, and others have all invested in our vision of redefining the entire homebuying journey.

A Better opportunity:

Through the combined efforts of recruiting, human resources, and office management, the People team works to create and foster a positive and productive employee experience. We take ownership of everything from the smallest details - like keeping the right snacks in stock - to the largest projects - such as structuring performance management to make sure that every member of the team feels supported, positively challenged, and able to thrive at Better. We have fun, love what we do, and care deeply about building a Better workplace.
 

We are looking for an enthusiastic, driven and resourceful People Operations Manager to join our Orange County team. In this role you’ll provide on-the-ground support to our Orange County office and partner with our People team across our US offices, you will work as a thought partner with department heads and managers on everything from building our people infrastructure to employee engagement efforts. We’re in hyper-growth mode, which means we need someone with the drive and passion to execute day-in and day-out and who is comfortable moving from high level strategy to administrative logistics seamlessly. Success in this role requires a high degree of organization, strong communication skills, creative thinking and the ability to maintain composure in a fast-paced environment.
 

Responsibilities:

  • Work closely with leadership, managers and individual contributors on people initiatives (from coaching, advocating for teams/individuals, supporting career development conversations)
  • Building and strengthening the delivery and execution of people ops programs, operations and services that enhance our employee experience
  • Build and implement people strategies and solutions in areas including performance management, employee engagement, leadership development and more. Your focus will be on scalability and efficiency, and building an outstanding employee experience.
  • Conducting all onboarding and offboarding procedures, such as facilitating new-hire orientations, trainings, exit interviews, and separation agreements.
  • General employee relations (conflict resolution, disciplinary action and mediation)
  • Monitoring the “pulse" of overall environment and employee engagement and working with managers to increase retention
  • Partner with other People Ops team members to support the execution of critical work cycles (e.g., benefits open enrollment, feedback cycles, leave administration, etc.).
  • Assist with the communication and rollout of updated or new people programs and policies
  • Ensuring adherence to all HR policies and any employment-related legal, regulatory and compliance requirements
  • Exhibit tact, discretion, and integrity in handling confidential and sensitive information.
     

About You:

  • Comfortable with navigating uncertainty
  • Excellent verbal and written communication skills
  • Ability to work with a variety of people
  • Exemplary organizational skills and attention to detail
  • High personal integrity and ability to exhibit a high level of confidentiality
  • Ability to multitask and manage priorities in a fast-paced environment
  • Ability to anticipate potential problems before they arise
  • Knowledge of federal and California employment laws, regulations and best practices
  • A record of academic achievement (BA/BS required) and keen intellectual ability
  • 3-5+ years of HR/People Operations experience
  • The desire to crush it

Things we value:

  • Curiosity. Why? How? Repeat.
  • Nerdiness. Financial news and trends are fascinating. Seriously.
  • Relentlessness. No one here gives up. We try. We fail. We try again.
  • Passion. If you don’t get excited about homeownership, mortgages, and real estate, it simply won’t work.
  • Smarts: book and street. We have to use all the tools at our disposal to build Better.
  • Empathy and Compassion. You understand that people's biggest dreams are in your hands.
  • Communication. Can you ask for help or put your hand up when you don’t understand?
  • Building. Doing. Making. Yes, we have to do a lot of thinking and talking to figure this stuff out, but you can’t wait to leave the conversation and build it.

 

Read Full Job Description

Location

5 Park Plaza, Irvine, CA 92662

An Insider's view of Better.com

How would you describe the company’s work-life balance?

The work life balance here at better is great! My schedule is always consistent and my management team is very flexible when time off is needed. Having unlimited paid time off is very helpful when you need a personal day, time off for a holiday or just need some time for vacation.

Jessica Mendez

Processing Expert

What does your typical day look like?

As a Loan Consultant Associate, I communicate with borrowers daily to guide them through the biggest transaction of their lives- their mortgage transaction! This includes going over their application, rate options, and ensuring they’re familiar with the Better process. I ensure that all my borrowers feel taken care of and at ease with the process.

Mak Bonakdar

Loan Consultant Associate

What makes someone successful on your team?

Borrower-Centric Mindset! Closers need to be able to connect with the borrowers and help guide them through the conclusion of this transaction which for most people is one of the largest transactions of their lives.
Creative Problem Solvers- Closers need to think outside the box to solve issues and get the file closed.

Derek Steel-Waas

Closing Expert Manager

What’s the vibe like in the office?

Our office vibe is really warm and inviting. We have lunch together, do happy hours in the office, and celebrate birthdays!
Our open office space allows for a lot of interdepartmental collaboration and everyone is always willing to help each other out. I feel lucky to say that I can truly call my coworkers my work family!

Anna Anthony

Client Success Manager

What are Better.com Perks + Benefits

Culture
Volunteer in Local Community
Friends Outside of Work
Eat Lunch Together
Open Door Policy
Group Brainstorming Sessions
Open Office Floor Plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly Diverse Management Team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
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