Clutter is an on-demand, technology company based in Los Angeles that is disrupting the $50B/year self-storage and moving industries. We’ve built an end-to-end logistics and supply chain platform, enabling us to offer consumers a much more convenient solution at price parity with the incumbents. We’ve raised $300M from a number of VCs, including Softbank, Sequoia Capital, Atomico and GV (formerly Google Ventures). We have 500+ team members and tens of thousands of customers in 7 major markets across the US with plans to be in 50+ markets, domestically and internationally, within the next 5 years!

At Clutter, we're fortunate to be providing a consumer value proposition that people love and one that makes economic sense — a true product/market fit that few startups ever find. To deliver on our promise to consumers, team members and investors, we're focused on hiring, training and retaining exceptional individuals. This means that we have a very thorough interview process and maintain high performance expectations, but we'll always be transparent with you and respectful of your time.

The opportunity:

We are looking to hire a Learning and Development Specialist to build out the onboarding and training processes for our hourly operations and retail teams (approximately 500 total employees). This person will own both creation of new training content as well as the implementation and rollout of this content across all of our markets throughout the country. They will then be responsible for continuing to manage and update these learning and development programs over time as the company scales.

What you'll do: 

• Create robust onboarding plans for new hires and training plans for existing team members; update training resources as our product offering and business needs evolve
• Schedule and facilitate onboarding sessions for operations and retail team members across a variety of locations
• Track and report on team member completion and success rates 
• Create ongoing content for continuous improvement 
• Serve as a process and procedural resource for internal employees - answer "how to" questions on systems, processes, and policies
• Stay informed of system and process updates; document changes and assist with communication and training
• Ensure all training documentation is up-to-date, accurate and in line with policy
• Assist with creating new training as needed
• Oversee and organize knowledge base (Clutter Connect, WorkRamp, etc)
• Identify and address opportunities where articles and videos could improve the employee experience

What we’re looking for: 

• Bachelor’s degree from four-year college or university preferred
• 2-4 years of experience in delivering exceptional remote and on-site instructor-led training, preferably with a background in an operations environment
• Track record of achievement in a training role, preferably in a startup or logistics company
• Powerful storyteller - strong written, verbal, and visual communication skills
• High energy, self-motivated, positive, and low ego
• Demonstrated sense of urgency and timeliness
• Ability to manage multiple tasks and projects simultaneously

Clutter is committed to fostering a fair, inclusive, and equal work environment. We strive to create a workplace that reflects the communities that we serve, where each team member is empowered to come to work as their true self. Diverse teams are more successful, which is why Clutter aims to be a leader in workplace equality and move both our company and the industry forward.