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Learning and Development Manager

| Santa Monica

PatientPop - the first Practice Growth Platform serving the healthcare industry - helps practices grow, modernize the patient experience, and streamline the front-office. The company's SaaS platform manages the patient journey from the first impression to the examining room, and after treatment is complete to nurture and recall patients when the time is right.

PatientPop is looking for a proactive, hands-on Learning and Development Manager with a strong aptitude and passion for training and developing new and emerging leaders. The focus of this role will be to design and develop training programs geared at elevating the leadership capabilities across the organization. With talent development as a key objective of our business, one of the focus areas of this role is to ensure we are providing continuous leadership development opportunities and retaining key talent to meet business objectives.

This role must have a diverse set of skills and will play many roles, such as a content researcher, subject matter expert, project manager, instructional designer, instructional writer, and facilitator.


Responsibilities

  • This role is responsible for helping PatientPop to grow professionally through designing and implementing ongoing leadership development programs.
  • Conduct needs and skills analysis to determine the leadership skills needed to develop our current, new and emerging leaders.
  • Design, facilitate and manage leadership development initiatives and programs that support the the organization and align with the needs analysis.
  • Develop learning roadmaps for leaders at all levels company-wide.
  • Responsible for coordination, implementation, and evaluation of high potential leadership development programs.
  • Manage all aspects of program needs including coordination, logistics, marketing, and delivery and follow up.
  • Collaborate and work very closely with the leadership team.
  • Conduct external research on best practices and innovation within leadership development and provide thought leadership on best methods to develop leaders.
  • Manage post-training needs assessments through surveys, knowledge checks and focus groups to implement timely training feedback.
  • Support other talent management initiatives as required including employee development, succession planning, workforce planning and career paths as needed.
  • Direct all aspects of the career journey, from identifying potential leaders, through onboarding, performance management, promotions and succession planning for each member of leadership within the organization.

Requirements

  • Proven dynamic facilitation skills with a passion for training and development.
  • Desire to work in an agile deadline-oriented environment.
  • Ability to work effectively in a team-oriented, creative and collaborative environment.
  • Experience as a leader of others preferred.
  • Demonstrated competence in facilitation of leadership development content.
  • Five+ years of experience in learning and/or talent position with expertise in design and facilitation of leadership development programs required.
  • Experience managing training and/or leadership development programs.
  • Consistent track record of delivering measurable learning outcomes.
  • Ability to build credibility and influence senior partners.
  • Exceptional facilitation and communication skills for delivery of company-wide programs, team building sessions, and change management projects.
  • Experience building and scaling learning content for a diverse audience.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • VueLibraries
    • Backbone.jsFrameworks
    • LaravelFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • AxureDesign
    • InVisionDesign
    • SketchDesign
    • MoqupsDesign
    • Google DrawingsDesign
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM

Location

A block from Ocean Ave., the beach, tons of restaurants and Third Street Promenade: eat, sunbathe, shop -- or do all three -- on your break.

An Insider's view of PatientPop

What’s the vibe like in the office?

There's a lot of chemistry. All of us are, honestly, really good friends. I know that sounds cheesy and everybody probably says that, but we do a lot of fun stuff together outside of work. Those relationships make communication and collaboration that much stronger during work.

Kirsten

Manager of Customer Success

What kinds of technical challenges do you and your team face?

We are currently working on ways to streamline our internal workflows. I love creating and improving our automation tools so that our implementation managers can focus more on their providers and less on the backend.

David

Web Administrator

How does the company support your career growth?

PatientPop allows the flexibility for us (graphic designers) to push our platform's limits and learn how to create within boundaries, which is vital to the success of any artist.

Patric

Sr. Website Designer

What unique initiatives do you have that encourage innovation?

At PatientPop, we’re big believers in transparency. It’s important to Travis and myself that we arm our employees with all of the information they need to make decisions. We empower them to make those decisions autonomously.

Luke

Co-Founder and Co-CEO

What unique initiatives do you have that encourage innovation?

On the engineering team, everyone from interns all the way to a Sr. Engineers are given a lot of autonomy and responsibility. So you’ll notice as early as your first day, you're already working on the product and with the team to get something delivered. That's really unique.

Aashin

Director of Engineering

What are PatientPop Perks + Benefits

PatientPop Benefits Overview

Our healthy work environment demonstrates that we value our team members, and their happiness and well-being contribute to our business success.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
PatientPop provides over 20 partnerships with local studios for employee discounts along with wellness classes onsite!
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
PatientPop offers 12 weeks of paid paternity leave for primary caregivers.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Three weeks paid time off for all employees and four weeks for tenured employees of three years or longer. We also provide a $1500 vacation stipend at your fourth anniversary!
Paid Volunteer Time
We encourage employees to give back and offer 16 hours of paid volunteer per year.
Paid Holidays
10 paid holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

As a company we share common values of honesty and accountability. We’re mentors and team players who believe that happy employees support one another at all levels of the business. Leadership sets the tone for an organization, and we focus on fostering a positive, collaborative environment.

Our people are at the core of our strategy, so it’s our mission to attract and retain the very best talent in the industry. We implement world class training for our teammates and next generation of leaders, and create a transparent performance management system that rewards exceptional performance.

Our healthy work environment demonstrates that we value our team members, and their happiness and well-being contributes to our business success.

Here’s a quick look at a few of our many perks:

Paid time off:
Three weeks of paid vacation
Paid Volunteer Time off
Employee Anniversary Awards such as PatientPop swag, birthdays off, a vacation stipend and additional PTO at anniversary milestones.

Professional Development:
PatientPopTalks - Speaker series that brings new conversations and discussion topics regarding technology, design, healthcare, business trends, etc.
PatientPop University
Employee and manager mentor program

Employee Wellness:
100% Fully paid health care, dental and vision plans for employees
Weekly wellness events including in office massages, meditation, yoga, pilates and more
Sponsored team sports like volleyball, softball, basketball and a running club

Office Perks:
Dog-friendly workplace; you can bring your best friend to the office (every day is a great day with our furry friends running around)
Weekly catered lunches
Kombucha and cold brew coffee on tap
Delicious snacks stocked daily, including local, organic produce
Flats of La Croix in every flavor

Team Building:
Team events including trivia night, board game night, baseball games, beach days
Community volunteer events including paid volunteer time off days
Ping pong tournaments (our CEOs play, too)
Regular themed company happy hours
Monthly birthday celebrations

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