The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. Through our technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers.

GOAT Group is looking for a Learning Administrator to support the training function of its Authentication and Quality Control warehouse teams. You will be partnering with leadership to curate and administer the Training Program that will be implemented across all current and potential warehouse locations. You will oversee various facets of training from onboarding, running assessments, and developing coursework. The ideal candidate will have experience successfully leading internal training programs in both digital and classroom environments.

In this role, you will:

• Implement and maintain an LMS (Learning Management System) and training documentation for multiple warehouse functions including Authentication and Quality Control across multiple locations, including offshore resources
• Create and maintain sample course formats for trainers to utilize to improve consistency and speed to publication
• Create a framework to scale training programs as the organization grows and be able to update and improve the ongoing curriculum
• Establish, implement, and manage training schedules and calendars for technical development/assessment, safety programming, new hire onboarding, and other subjects that are aligned with business needs and priorities
• Create and maintain a comprehensive Knowledge Base, providing a single reference point for core processes including Quality Control, Authentication, Internal Systems, etc
• Collaborate with key stakeholders and teams to identify training needs
• Facilitate training across multiple mediums, including eLearning and virtual/in-person environments
• Ensure all training is delivered effectively, efficiently, and promptly
• Assist leadership in anticipating future business needs and challenges and proactively develop and implement new or revised plans to meet the demand
• Develop and monitor reporting to measure success and engagement of learners & report findings and recommendations for improvement to leadership
• Be flexible to manage other assignments as they arise

We are looking for:

• Minimum 2+ years of experience in training and/or systems administration, or similar role
• 2+ Years training, course and curriculum design experience
• Proficiency with GSuite, LMS, and other training software
• Experience with Adobe Creative Cloud a plus
• Proven ability to communicate and work seamlessly with a variety of teams including, technical, operational and business teams
• Experience working with third party vendors and global teams is a plus
• Excellent project management skills
• Strong interpersonal communicator
• High attention to detail
• Knowledge of sneakers and sneaker industry is not required, but strongly preferred

GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become the leading and most trusted sneaker marketplace in the world. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 30 million members across 170 countries.

The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.

We encourage you to apply even if you feel unsure about whether you meet every single requirement. We look for people who are passionate about what we do, not just those who check off all the boxes.

GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants.