Head of Human Resources - Fandango

| Greater LA Area


About Us
At Fandango, we love movies. From showtimes and ticketing, to engaging content and innovations in movie going- we strive to deliver the perfect movie going experience—anytime, anywhere. And to be the go-to destination for moviegoers, we think it’s all about collaboration. Anyone can build a website or app, but it takes a special group across many disciplines to create an experience that can live across multiple platforms and connected devices. Thanks to an exceptional team, we’re working hard to make Fandango a little bit better every day. Our 30 million (and growing!) online and mobile monthly visitors can now buy movie tickets at over 25,000 screens nationwide and stay for exclusive trailers, our award-winning original video series, movie reviews, celebrity interviews and more. So, if you’re looking to inspire, be inspired and work at the intersection of entertainment and technology look no further than Fandango. Visit Fandango.com/careers for a behind-the-scenes look at Fandango and follow us on LinkedIn for the latest news and updates. Fandango is an NBCUniversal Company.
Role Summary & Responsibilities
The Head of Human Resources has overall responsibility for the design, development and delivery of effective HR strategies that support the business priorities at Fandango. This position will serve as a key member of the senior management team at Fandango and the human resources staff across our entertainment television and streaming businesses.  Areas of focus include organization effectiveness, talent acquisition, development, retention and workforce planning for all staff.
Responsibilities include, but are not limited to:

  • Provide strategic human resources leadership and operate as a sophisticated business partner in supporting Fandango goals and objectives. Drive HR initiatives including organizational effectiveness, recruitment, performance management, compensation planning, succession planning, training and development, rewards & recognition and employee communication and events.
  • Partner closely with Fandango leadership to ensure they and their teams are well positioned to deliver on priorities and position Fandango for the future. This includes organization design, talent management, change management and 1 on 1 coaching.
  • Play a key role in the operating mechanisms of the business, including leading the annual talent review, performance assessment, compensation planning and providing support and input for Fandango’s Long-Range Plan and operating plans.
  • Work with leaders and employees to establish and maintain a positive work environment, which encourages the full use of diverse talent and abilities; act as an employee advocate; help drive various corporate and division business initiatives.
  • Working closely with Employment Law & Labor Relations to create and execute a comprehensive employee relations strategy.
  • Work with managers to build a career path for employees, identifying opportunities for training, new skill acquisition and advancement.
  • Help to drive change within the organization, to include adoption of new technologies, workflows, staffing models, and organization structures.
  • Identify, develop and retain world-class talent and ensure a dynamic pipeline.  
  • Responsible for growth, development and retention of strong HR team.  Coach and mentor to ensure a culture of learning and engagement.
  • Partner with Talent Acquisition partners to develop and implement effective talent acquisition strategies and plans in support of Fandango’s current and projected growth.
  • Uncover, assess and propose opportunities for HR process improvements.
  • Maintain close partnerships with NBCUniversal Corporate HR groups including Talent Acquisition, Executive Search, Talent Development, Compensation, Benefits, and HR Operations.



Qualifications & Requirements

  • 15+ years of professional HR experience, with at least 7 years of direct supervisory experience.
  • Excellent interpersonal skills and a strong client support orientation. Proven ability to work effectively with all levels of the organization and with a wide range of clients, individually and in groups.
  • Previous Employee Relations/Labor Relations experience.
  • Knowledge and practical application of HR disciplines including employment and labor laws, employee relations, talent acquisition, management & leadership development, performance management, organization design and compensation philosophies.
  • Project and process management skills, demonstrated track record of delivering results. Ability to handle multiple priorities and lead change.


Desired Characteristics

Desired Characteristics

  • Strategic thinker – proven ability to put proactive multi-faceted HR strategies for a dynamic business in place.
  • Strong business partnership skills – able to establish credibility and rapport with operating leaders. Exceptional influencing skills coupled with a deep understanding of the business and talent within it.
  • Strong business acumen, exceptional communication and presentation skills. Analytical skills combined with a clear and direct communication style.
  • Skilled in facilitation, change management and conflict resolution.
  • Strong employee-relations skill set; can earn trust and credibility with employees at all levels.
  • Demonstrated ability to translate ‘big picture’ business strategy into an executable HR plan.
  • Ability to maintain an upbeat, positive environment that inspires a sense of urgency, constant innovation, teamwork, and strong commitment to individual and team accountability.
  • Previous experience working with California labor law preferred.
  • Prior experience working in a digital/technology company preferred.
  • Graduate degree in Human Resources, MBA or related field and/or PHR/SPHR certified preferred.


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We welcome you to the posh neighborhood of Beverly Hills 90210 nestled between Silicon Beach and the Entertainment capital of the world.

An Insider's view of Fandango

What’s the vibe like in the office?

There’s a tech start-up feel immersed in a shared passion for movies; our team’s welcoming and collaborative energy truly make the culture special. The innovative office space is an extension of the amazing atmosphere generated by the people. My favorite parts are the massive movie screen and the amazing rooftop patios with beautiful views!


HR Project Specialist

What makes someone successful on your team?

To be successful at Fandango, you need to be passionate, collaborative, and have a positive attitude. All of these go hand in hand when you enjoy where you work, what you do, and who you work with. We value uniqueness and empower collective ideas to drive innovation. Individual contributions and shared support across teams result in success.


CRM Operations Manager

What makes someone successful on your team?

What would make someone successful on my team is the ability to multitask; all the while, being able to be flexible and pivot quickly to make smart decisions, business decisions. Customer service supports all of the products under the Fandango umbrella, which are ever-changing. The ability to adapt is key!


Sr. Customer Service Manager

What are Fandango Perks + Benefits

Volunteer in local community
Fandango participates in an American Red Cross blood drive, beach clean up, etc.
Partners with Nonprofits
Fandango supports a variety of charities and organizations such as the LA Food Bank, Downtown Women's Center, etc.
Friends outside of work
Eat lunch together
Intracompany committees
We have a TECHWomen chapter with different committees & a shared mission to empower & connect the next generation of women leaders in STEM. We also partner with Employee Resource Groups with NBCU.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Fandango employees can contribute up to $2,700 annually to their FSA.
Disability Insurance
Varies based on elected coverage.
Dental Benefits
Varies based on elected coverage.
Vision Benefits
Varies based on elected coverage.
Health Insurance Benefits
Varies based on elected coverage. NBCU & Fandango offers a fertility benefit program, employee assistance program through ComPsych, Doctor on Demand, and more!
Life Insurance
Life insurance is equal to 1.5 times an employee's annual salary. Employees can elect additional coverage.
Pet Insurance
We offer My Pet Protection by Nationwide. Varies based on state.
Wellness Programs
Onsite Gym
Team workouts
Fandango offers In-office yoga, meditation, nutritionist sessions.
Retirement & Stock Options Benefits
401(K) Matching
Fandango provides employees with a 401(k) matching plan managed by Fidelity. We match 6% of contributions and up to 1.5% of an employee's annual gross pay of your eligible earnings.
Employee Stock Purchase Plan
Purchase NBCU company stock at a discounted price.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Fandango provides backup child care assistance.
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Fandango also provides 2 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Fandango provides employees with a flexible work schedule that includes summer hours, core hours, flexible start and end times.
Remote Work Program
Our remote work program includes work from home full-time remote for specific positions, work remotely on occasion as needed.
Family Medical Leave
Employees are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to $10,000 (minus applicable taxes).
Vacation & Time Off Benefits
Generous PTO
Fandango offers company holidays, vacation, floating holidays, personal days, sick days, etc.
Paid Holidays
Paid Sick Days
Hours of paid sick leave varies by employee type (full time, part time, etc.).
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Fandango hosts company outings semi-annually (summer party & holiday party, among other events).
Free Daily Meals
Breakfast items available daily in the kitchen. Employees get free lunch on Tuesday, Thursday.
Game Room
Our game room includes video games.
Stocked Kitchen
Some Meals Provided
Employees get free lunch on Tuesdays & Thursdays.
Happy Hours
Happy hours are hosted on occasion.
We offer employees free on-site garage parking.
Pet Friendly
Fandango's pet policy is occasional bring your pet to work days.
Relocation Assistance
Varies on a case by case basis.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Fandango offers employees professional development opportunities like onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Varies by degree type.
Diversity Program
Lunch and learns
Fandango hosts Hot Topic lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, cross-department program, leadership mentoring.
Continuing Education stipend
Varies by program/degree type.
Online course subscriptions available
Customized development tracks
Paid industry certifications
Varies by program/degree type.

Additional Perks + Benefits

Fandango also offers generous discounts including 4 free Universal Parks tickets, movie tickets for Fandango & movie rentals for FandangoNOW, our streaming service.

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