Director, Talent Acquisition at iHerb

| Pasadena
Sorry, this job was removed at 11:29 a.m. (PST) on Saturday, August 3, 2019
Find out who's hiring in Los Angeles.
See all HR jobs in Los Angeles
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Please note that this position can be located out of either of our three Southern California Offices (Irvine, Pasadena, or Perris).
About iHerb:
iHerb is one of the leading global e-commerce retailers with its emphasis on Nutritional and Wellness products. Our mission is simple…providing the best overall value for natural products through "e-simplicity." Our values can be best defined as an environment in constant and continuous pursuit to conscientiously meet the needs of our customers, business partners, and team members while doing our part to safeguard the environment.

Job Summary: 
The Director, Talent Acquisition will be responsible for developing and refining talent strategies for iHerb’s various business units – Corporate, Information Technology, Operations, International, etc. This person will also oversee all candidate engagement, assessments, metrics, and analytics. The Director, Talent Acquisition leads the talent strategy for the iHerb, elevating efforts to attract, acquire, develop, and retain top talent cross-functionally and across the globe. The Director will also lead the Talent Acquisition team dedicated to propelling iHerb’s employment brand while delivering both an exceptional candidate and hiring experience.

Job Expectations:
  • Lead, manage, and develop the Talent Acquisition team, building out the function to achieve the company's recruiting priorities and drive a high level of performance
  • Develop strong working relationships and partnerships with internal departments and stakeholders around the globe
  • Track goals, metrics, and performance of all teams, regularly communicating activity and results to managers and Executive leaders as needed
  • Proactive advisor and trainer to all hiring managers, ensuring that best practices for identifying, sourcing, interviewing, recruiting, and hiring of the best qualified candidates are achieved for all open positions
  • Develop and nurture effective working relationships with hiring managers and business leaders throughout the organization, understanding needs and providing consultation on talent acquisition strategies
  • Responsible for the management of the recruitment life cycle process from sourcing strategy through final selection of candidates, working as a liaison between hiring managers, HR team, agencies, search firms, and candidates
  • Research and network proactively to develop expertise on the ecommerce industry, its talent, and recruiting best practices
  • Launch new programs to support our hiring goals, from interviewer training and on-campus recruiting to innovative diversity and inclusion initiatives
  • Design and implement a sourcing strategy to identify and attract the best candidates from around the world; actively sourcing passive talent through a variety of methods and driving campus recruiting efforts
  • Act as the company's Applicant Tracking System super-user, using the sophisticated ATS, other recruiting software, and CRM data to track applicants through the selection phase to onboarding
  • Partner with HR leadership, hiring managers, and recruiting professionals on the implementation of new strategies, tracking success by measuring viability, effectiveness, and business impact of that strategy
  • Monitor and drive active projects to ensure they remain on track to achieve the desired measurable business outcomes. Build systems and tools to facilitate the project management effort in smart ways.
  • Leverage social media recruitment efforts in collaboration with iHerb’s Marketing team to effectively and efficiently brand iHerb Careers over multi-platform efforts (i.e. Facebook and Instagram)
  • Synchronize international recruitment efforts with iHerb’s general recruitment initiatives ensuring that all platforms run uniformly.
  • Leverage compensation analytics to encourage competitive compensation within the organization and in comparison with local competition.
  • Manage full cycle recruiting process for multiple positions spanning business and technical roles

Knowledge, Skills, and Abilities:
  • Strong organizational skills, with the ability to prioritize, seek clarity, and confirm objectives in ambiguous situations
  • Strong relationship management and influence skills, particularly targeted at senior leaders
  • High level of comfort in direct sourcing and experience with complex compensation negotiations
  • Superior multitasking and ability to juggle tasks with conflicting priorities
  • Highly organized and self-aware
  • Immaculate attention to detail and a keen eye towards visual presentation of work product; excellent presentation skills
  • Results-oriented, demonstrating a high level of ownership and accountability in delivering outcomes
  • Ability to engage, develop and manage team to deliver results, empowering team members to be strategic in their respective roles
  • Ability to provide a clear framework for strategic priorities and articulate how each team member will contribute
  • Ability to work collaboratively with the global talent team and other regions to share learnings and move talent globally
  • Resilient, perseverant, passionate, flexible, and driven

Education and Experience Requirements:
  • 10 years of relevant work experience in HR/Recruiting
  • 8 years of full cycle recruiting experience is highly desired
  • 5 years of experience leading a Talent Acquisition function and team
  • Advanced working knowledge of Applicant Tracking Systems (Workday preferred)
  • Bachelor’s Degree in Human Resources or other related field or a combination of education and equivalent work experience

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • CassandraDatabases
    • Maria DBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • IterableCRM
    • IterableEmail
    • Google AnalyticsLead Gen
    • Google Data StudioLead Gen
    • TableauLead Gen


Pasadena is known for its charm, sophistication and the best night life this side of LA! Tech is in Irvine, one of America's best places to live!

An Insider's view of iHerb

What's something quirky about your company?

“Everyone is really different, nice and cool to be around. People are comfortable to be themselves, which is not common.”


Software Development Engineer I (SCS)

What's the biggest problem your team is solving?

“Most of the challenges stem from the extreme growth of the company in addition to keeping up with the technological advances in the market. We migrate and change quickly to adapt, which is the fun part because we are continuously learning.”


Senior Software Development Engineer (SCS)

What makes someone successful on your team?

"A top performer on my team is really exceptional at a few things above and beyond the skills to do their work. Building relationships, adapting to the environment as it changes, and acting with urgency are these key abilities that enable them to achieve rapid growth in their career at iHerb."


Product Manager

How do you empower your team to be more creative?

"More so than empowering individuals, you have to hire the right people, trust them and let them do what they are good at.”


Director of Software Development & Platform (SCS)

What makes someone successful on your team?

"Collaboration, feedback and creative freedom contribute to our team's success. Collaborating and receiving feedback ensures the content of our projects is accurate and effective. We are also given the freedom to approach our projects however we see fit — this flexibility allows us to create learning materials that are engaging and interesting."


Curriculum Developer

What are iHerb Perks + Benefits

iHerb Benefits Overview

Perks include snack and beverage stations, on-site gym, video arcade room, sand volleyball court, team happy hour and networking events and more. iHerb is dedicated to providing comprehensive medical, dental and vision plans by contributing up to 80% of the monthly costs associated.

Volunteer in local community
iHerb is committed to helping great causes here at home and around the world. We partners with organizations like the Boys and Girls Club, Susan G Komen, Ronald McDonald House, Exceed, etc...
Partners with Nonprofits
Worldwide, we’ve donated over $5 million. iHerb facilitates two schools in Cambodia in addition to supporting the Cambodian Children's Fund and New Hope Cambodia in support of children's education.
Friends outside of work
Eat lunch together
Intracompany committees
iHerb's iFit and iFocus teams are dedicated to organizing company events in addition to creating wellness programs and initiatives. The overall health and wellness of our team members is priority!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
iHerb Team Members can contribute up to $2700 annually to their FSA.
Disability Insurance
iHerb offers both short and long term disability coverage for its Team Members.
Dental Benefits
iHerb contributes 75% of the monthly costs associated with Cigna DHMO or Cigna DPPO dental plans.
Vision Benefits
Health Insurance Benefits
iHerb contributes up to 80% of the monthly costs associated with Blue Shield's HMO, HMO+, PPO and HDHP health plans.
Life Insurance
iHerb provides all full-time Team Members with a 100% company-paid $50,000.00 Life/AD&D policy. In addition, Team Members have the option to elect additional Life/AD&D coverage plans.
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
iHerb's team fitness initiatives include in-office yoga and in-office fitness classes.
Retirement & Stock Options Benefits
401(K) Matching
iHerb contributes a 100% match up to 4% of the Team Member's election.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Company sponsored family events
iHerb invites employees and their family members to attend a local minor league baseball game every summer.
Vacation & Time Off Benefits
Generous PTO
iHerb employees receive up to 20 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
iHerb hosts company outings throughout the year (varies by location).
Game Room
Our game room includes Ping Pong, Foosball and Video Games.
Stocked Kitchen
Happy Hours
Happy hours are hosted on occasion .
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
iHerb offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5250 with a maximum total match of $5250.
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
More Jobs at iHerb13 open jobs
All Jobs
Dev + Engineer
Orange County
Orange County
Orange County
Orange County
Orange County
Orange County
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView iHerb's full profileSee more iHerb jobs