Director, Employee Experience at Albert

| Greater LA Area
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Who we are
Albert is a new type of financial service that uses powerful technology to automate your finances, with a team of human experts to guide you. Our geniuses find savings you’re missing, identify bills you’re overpaying, help you pay down debt faster, save automatically for you, and much more. Text Albert a financial question, and we’ll not only offer guidance; we’ll help you make it happen.

We’re an LA-based startup with a proven business model, backed by top tier institutional investors, and over 8 million users who have trusted Albert to help them achieve their financial goals. We’re on a mission to improve the financial lives of millions of people with a simple, beautifully designed product, and we’re looking for thoughtful, talented people to join us on our journey.

About the role
Albert is looking for an experienced Director, Employee Experience to build a trusted relationship with employees quickly, communicate at their level, leading with warmth, empathy, compassion and understanding. Born from experience, they will be able to swiftly unpack any issues and foster a safe space to air out any grievances, while guiding employees towards a positive and productive solution.

Things you're good at:

  • Trusted advisor: You are incredibly likable and people find themselves opening up to you honestly and openly.
  • Solution-oriented: You focus on turning lemons into lemonade, and are able to turn most venting into something positive, productive and focused.
  • Call it like you see it: You aren't afraid to push back and frame things in a different way so that people see a different perspective.
  • Process and Data-oriented: At a critical inflection point in our growth, you are able to quantitatively evaluate your success and not just rely on surveys. You also focus on building a foundation for Employee Relations that scales well to many hundreds of employees.

Responsibilities:

  • Create immediate rapport with everyone in the organization as a trusted advisor
  • Increase engagement and happiness for all teams
  • Embrace the unique and wonderful things about the Albert culture and double-down on them
  • Create sensible metrics that highlight the impact good employee relations yields
  • Lead and execute internal investigations, should the need arise
  • Guide leaders effectively during change management to ensure all changes are well received and understood by members of the impacted team

Requirements:

  • Bachelor’s Degree
  • 8+ years of HR experience, with at least 5 of them focused primarily in Employee Relations/Employee Experience
  • Incredibly strong communication skills, can understand and mirror tone to build rapport
  • Excellent coaching, facilitation and conflict resolution skills
  • Strong analytical skills. Can use analytical tools (like Excel, Chartio, Looker, Tableau) to test hypotheses, draw insights and communicate those insights up, down and sideways
  • Strong working knowledge of employment laws and regulations
  • A "spidey sense" to spot any flight risks and action ones that would adversely impact Albert
  • Impeccable attention-to-detail

Benefits:

  • Competitive salary and meaningful equity
  • Health, vision and dental insurance
  • Meals provided
  • Monthly wellness stipend
  • 401k match

Job Applicants California Privacy Notice

This California Privacy Notice applies to personal information of California job applicants that Albert collects and processes as it relates to the submission of a job application.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • HerokuLanguages
    • CeleryLanguages
    • RabbitMQLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • ElasticSearchDatabases
    • DynamoDBDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • FigmaDesign
    • AsanaManagement
    • NotionManagement
    • SlackManagement

Location

Our office is situated in Culver City's well-known Hayden Tract, within walking distance of the Expo line, retail, and many restaurants.

An Insider's view of Albert

What are some social events your company does?

Our leaders truly understand the value of letting loose and getting to know each other on a personal level. In addition to an awesome overnight retreat that we do once a year we also do monthly events. Sometimes we geek out with a private trivia night, find balance with a meditation session at our local yoga studio, or volunteer in our community.

Kinga

Office Manager

What kinds of technical challenges do you and your team face?

As we add more features to our app (The Post & Instant most recently), we are starting to see exciting scalability and organizational challenges. As we're experimenting with different architecture and coding patterns, we are working towards reducing our build times and unifying coding patterns across the team.

Ergin

Mobile Engineering Manager

How does the company support your career growth?

Albert supports career growth by prioritizing personal development and fostering an environment in which people have the opportunity to show their strengths. Anyone can volunteer to lead or be a part of a project or initiative, providing valuable experience and promoting personal growth.

Patrick

Finance Director

What's the biggest problem your team is solving?

Our Geniuses understand that personal finance can be stressful and overwhelming so our primary goal is to bring relevant, personalized, and timely financial advice to our users.

Trina

Financial Advice Expert

What are Albert Perks + Benefits

Albert Benefits Overview

At Albert, we believe that everyone, regardless of income or net worth, should have access to financial wellness. Simplicity, empathy, and wellness are the core values that not only guide our mission, but the way we care for our team.

We make sure our employees and their families are taken care of with virtually free, premium quality health, dental, and vision insurance. We promote a solid work-life balance by offering generous PTO, paid holidays, and monthly company events. Since we take long-term financial wellness seriously, employees at Albert are able to sign up for our 401(k) plan, with company matching, on their very first day.

Aside from our basic suite of benefits, we believe in providing a great work place for our employees. Our office is situated in Culver City's well-known Hayden Tract, within walking distance of the Expo line, retail and many restaurants. Other perks include free lunch, a fully stocked kitchen complete with snacks and a rotating selection of beer.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Albert's health insurance policy covers up to 99% of out of pocket expenses.
Life Insurance
Wellness Programs
We offer a $100/mo Wellness Stipend to each employee for general wellness, covering the following areas: Physical Health, Mental Health, & Workplace Wellness.
Team workouts
Albert's team fitness initiatives include In-office and/or Remote yoga, mediation, and fitness classes.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
We're proud to provide all of our employees the option to enroll in our 401k plan with 4% match provided by Vanguard starting their first day.
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We operate under a hybrid work-from-model at our Culver City office. Employees work 3 days in-office with 2 days remote each week & an additional 4-weeks each year that can be used at your discretion.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Albert employees receive between 15 and 21 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Albert offers a monthly reimbursement of $100 to anyone who uses public transportation, rides a bike, or walks to work.
Company Outings
We throw an awesome company retreat each year in addition to monthly happy hours and events.
Free Daily Meals
We provide a $20 stipend for each day you work to be used at your discretion.
Game Room
Stocked Kitchen
Albert has a fully stocked kitchen including healthy snacks, rotating beer, coffee, tea, cocoa, and other beverages.
Some Meals Provided
We partnered with Factor to provide all US employees with 6 meals a week as part of our efforts to promote nutritional wellness. We also cater lunch in-office each Tuesday.
Happy Hours
Happy hours are hosted on occasion, usually every other month.
Parking
Relocation Assistance
Albert offers relocation assistance for employees interested in moving to either of our hubs in LA or NYC.
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Albert offers employees professional development opportunities like Onsite & Remote training courses.
Lunch and learns
Cross functional training encouraged
Promote from within

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