Director, Employee Experience at Albert
Sorry, this job was removed at 4:41 a.m. (PST) on Wednesday, April 6, 2022
Who we are
Albert is a new type of financial service that uses powerful technology to automate your finances, with a team of human experts to guide you. Our geniuses find savings you’re missing, identify bills you’re overpaying, help you pay down debt faster, save automatically for you, and much more. Text Albert a financial question, and we’ll not only offer guidance; we’ll help you make it happen.
We’re an LA-based startup with a proven business model, backed by top tier institutional investors, and over 8 million users who have trusted Albert to help them achieve their financial goals. We’re on a mission to improve the financial lives of millions of people with a simple, beautifully designed product, and we’re looking for thoughtful, talented people to join us on our journey.
About the role
Albert is looking for an experienced Director, Employee Experience to build a trusted relationship with employees quickly, communicate at their level, leading with warmth, empathy, compassion and understanding. Born from experience, they will be able to swiftly unpack any issues and foster a safe space to air out any grievances, while guiding employees towards a positive and productive solution.
Things you're good at:
- Trusted advisor: You are incredibly likable and people find themselves opening up to you honestly and openly.
- Solution-oriented: You focus on turning lemons into lemonade, and are able to turn most venting into something positive, productive and focused.
- Call it like you see it: You aren't afraid to push back and frame things in a different way so that people see a different perspective.
- Process and Data-oriented: At a critical inflection point in our growth, you are able to quantitatively evaluate your success and not just rely on surveys. You also focus on building a foundation for Employee Relations that scales well to many hundreds of employees.
Responsibilities:
- Create immediate rapport with everyone in the organization as a trusted advisor
- Increase engagement and happiness for all teams
- Embrace the unique and wonderful things about the Albert culture and double-down on them
- Create sensible metrics that highlight the impact good employee relations yields
- Lead and execute internal investigations, should the need arise
- Guide leaders effectively during change management to ensure all changes are well received and understood by members of the impacted team
Requirements:
- Bachelor’s Degree
- 8+ years of HR experience, with at least 5 of them focused primarily in Employee Relations/Employee Experience
- Incredibly strong communication skills, can understand and mirror tone to build rapport
- Excellent coaching, facilitation and conflict resolution skills
- Strong analytical skills. Can use analytical tools (like Excel, Chartio, Looker, Tableau) to test hypotheses, draw insights and communicate those insights up, down and sideways
- Strong working knowledge of employment laws and regulations
- A "spidey sense" to spot any flight risks and action ones that would adversely impact Albert
- Impeccable attention-to-detail
Benefits:
- Competitive salary and meaningful equity
- Health, vision and dental insurance
- Meals provided
- Monthly wellness stipend
- 401k match
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