HR Manager

Our Company: 

At PracticeTek, we believe healthcare should be easy for providers, accessible for patients, and simple for everyone involved. 

PracticeTek was established by healthcare professionals and entrepreneurs who share a common goal: deliver seamless, high-quality, on-demand healthcare, free of the confusing limitations of traditional technological platforms. 

PracticeTek is a collection of innovative software companies working together to make healthcare easier, and more accessible, for everyone.  We deliver robust software solutions that support practitioners, and foster exceptional patient experiences, contributing to the growth of healthcare clinics specializing in chiropractic, dental, orthodontics, optometry, and multi-discipline therapy. 

The Human Resources Department:  

The Human Resources department serves a critical link between the company's strategic people programs and business operations. The HR team partners with all managers and employees in the company to provide solutions and resources for a productive and engaging environment. A major function of the HR team is to partner with managers on hiring top notch candidates in a timely manner.  

The Career Opportunity:  

The Human Resources Manager plays a key operational role in supporting and executing core HR functions with a strong focus on compliance, employee service, and process efficiency. This position manages daily HR activities including benefits administration, leave and accommodations, employee relations, HR system front end management, reporting, and shared services support. The HR Manager leads a small, shared services team, ensuring consistent, high-quality service delivery across all employee-facing HR operations. 

The position is based in San Diego, CA with a hybrid work schedule (3 days per week in office). 

Areas of Accountability:  

The responsibilities of the HR Manager are as follows;  

• Serve as a main point of contact for general HR inquiries including but not limited to benefits, policies, employee data and HR systems and provide top-notch support to our employees and business leaders.  

• Develop and streamline HR processes, create and maintain SOP’s.  

• Serve as an escalation point for complex or sensitive employee issues that require additional support or judgment. 

• Lead corrective action processes, PIPs, and sensitive conversations with integrity, confidentiality, and fairness. 

• Track and support workers' compensation cases and assist with related reporting and communication. 

• Process enrollments, life events, and benefit changes; maintain benefit data across systems. 

• Support open enrollment planning, system testing, communications, and audits. 

• Manage benefit deductions, HSA updates, and Evidence of Insurability (EOI) follow-ups. 

• Ensure benefit data accuracy between HRIS and carrier systems; troubleshoot discrepancies. 

• Serve as primary liaison with 401(k) provider to resolve employee issues and ensure compliance. 

• Support nondiscrimination testing, annual audits, and required compliance filings (e.g., Form 5500). 

• Manage the full lifecycle of leave of absence and accommodation cases, including documentation review, coordination of the interactive process, and implementation of accommodations. 

• Track leave timelines, return-to-work dates, and benefit premium repayments. 

• Calculate leave pay and coordinate with payroll and state-provided benefits. 

• Conduct audits to ensure complete documentation and legal compliance. 

• Track full-time employee status using measurement and stability periods. 

• Audit and verify 1095-C data and manage annual IRS filings (Forms 1094-C and 1095-C). 

• Respond to IRS notices and ensure ACA compliance and documentation is maintained. 

• Maintain accurate employee and benefit records in compliance with federal, state, and internal policies. 

• Conduct routine audits of benefits and HR data to ensure accuracy. 

• Prepare reports for compliance and testing, including FSA NDT, ACA (1095-Cs), RXDC, COBRA, and census data. 

• Reconcile monthly insurance invoices and assist with billing corrections as needed. 

• Manage HRIS data updates related to employee changes, benefits, and leave. 

• Provide manual benefit processing support during blackout periods. 

• Supervise and support a shared services team responsible for the day-to-day HR function, data entry, employee inquiries, onboarding, document management and more. 

• Support employee development by identifying growth opportunities, training needs, and career pathing options within the HR function. 

• Set clear performance expectations, provide regular coaching, and ensure team alignment with service level standards. 

• Monitor team workflows and service tickets to ensure timely and accurate handling of employee requests. 

• Train team members on HR processes, systems, compliance requirements, and customer service best practices. 

• Partner cross-functionally with Payroll, IT, Legal, and Finance to ensure seamless people operations. 

• Provide backup support for onboarding, I-9 verification, and offboarding processes. 

Competencies for Success  

• Bachelor’s degree in human resources, Business Administration, or related field. 

• 5+ years of operational HR experience, including 2+ years managing or mentoring a team. 

• Experience leading or supporting a shared services HR model is preferred. 

• Expert at triage - frequently switching between analytical and creative thinking, and project managing against multiple deadlines. 

• Strong technical knowledge of benefits, 401k plans, leaves, ACA, and employment law compliance. 

• Demonstrated ability to mentor team members and create development plans that grow individual and team performance. 

• Exceptional attention to detail, organizational skills, and ability to manage multiple tasks and deadlines without compromising quality. 

• Customer service minded: the ability to communicate consistently and clearly, respond with empathy and professionalism, and manage expectations. 

• Proficient in Microsoft Office 365 and HRIS platforms (e.g., UKG Pro & WFM, Workday). 

At PracticeTek we carefully consider a wide range of compensation factors to determine our offers of employment. This includes internal and external market factors as well as your individual experience and skills. These considerations can cause compensation to vary but we reasonably expect to pay between $49,450 - $120,000 for this position. 

We also believe in taking care of our people. Our comprehensive benefits package goes beyond the basics—with health coverage, flexible time off, wellness initiatives, retirement savings, and programs that support your growth and happiness both in and out of the workplace. 

PracticeTek is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state, or local law.