HR Internal Communications Director

See yourself at Twilio

Join the team as Twilio’s next HR Internal Communications Director, an individual contributor role reporting to the Sr. Director of Internal Communications and sitting on the Corporate Communications team.

About the job

This position is needed to support our innovative People (HR) organization, be a trusted advisor to our Chief Administrative officer Christy Lake, and lead special projects supporting Twilio’s G&A functions. This Twilion will have high strategic, creative, and storytelling acumen, creating a brand and narrative for our People organization and bringing it to life across all our HR programs, channels, and events. They’ll have oversight of the entire People internal comms program, sit on the People Leadership Team, and help shape the employee experience for 5,500 Twilions around the world

Responsibilities

In this role, you’ll:

• Drive planning, strategy, and execution of the People team’s internal communications program, from block and tackle programs to high stakes change management and initiatives, such AI literacy. 
• Manage the editorial calendar of People team news and stories, ensuring Twilions receive the information that matters most on the right channel, at the right time, and as a story that is memorable and actionable. 
• Create a clear, compelling umbrella brand for the People team that reflects the innovative and employee-friendly nature of our programs. Partner with HR to operationalize and promote this brand, bringing the sparkle to our HR communications! 
• Act as a trusted advisor to the Chief Administrative Officer, owning all her internal content and the strategy for her visibility at the company.
• Drive special projects, as needed, across the G&A functions, such as the roll out of AI tools and training companywide. 
• Advise and build strong relationships with the People Leadership Team, as well as other key stakeholders across HR, Legal, and IT. 
• Support and mentor more junior team members, helping them grow their skills and advance. 

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Bachelor’s degree in English, Communications, or related field
• 12+ years’ experience in internal communications or corporate communications with 5+ years HR communications experience. 
• Thinks in terms of measurable results to gauge program effectiveness and course correct where needed.

Desired:

• Proficiency with AirTable, Slack, ServiceNow, Zoom, Google Workspace, Staffbase, Slido, Polly.

Location

This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $167,800 - $209,700.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $177,700 - $222,100.
• Based in the San Francisco Bay area, California: $197,400 - $246,700.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until 9/30/25, but may change based on business needs.