HR Generalist

Role Summary

The Human Resources Generalist provides day-to-day HR support to employees and leadership within assigned business units and operational areas. This role assists with employee relations, onboarding, policy administration, compliance, leave coordination, investigations, performance management, and general HR operations.

The HR Generalist serves as a key resource for employees and leaders while helping ensure consistency, compliance, and alignment with organizational policies and procedures. The ideal candidate is organized, responsive, detail-oriented, and capable of effectively managing multiple priorities in a fast-paced healthcare and EMS environment.

Key Responsibilities

• Provide HR support and guidance to employees and supervisors regarding company policies, procedures, and employment-related matters.
• Assist with employee relations issues including coaching, conflict resolution, corrective action documentation, and workplace concerns.
• Support onboarding, orientation, and new employee integration activities.
• Assist leaders with performance management processes, employee coaching, and documentation.
• Coordinate and support leave administration processes including FMLA, ADA accommodations, workers’ compensation, and return-to-work activities.
• Conduct or assist with workplace investigations involving employee complaints, policy concerns, and misconduct allegations.
• Ensure compliance with federal, state, and local employment laws and company policies.
• Maintain employee records, HR documentation, and personnel files in accordance with company standards and regulatory requirements.
• Assist with unemployment claims, employment verifications, and HR audits.
• Support recruiting and staffing activities in partnership with Talent Acquisition and operational leadership.
• Monitor and track HR metrics including turnover, attendance, corrective actions, and vacancies.
• Facilitate employee communication, engagement initiatives, and HR training activities.
• Partner with Payroll, Benefits, HRIS, and operational departments to ensure accurate and timely HR support.
• Respond to employee questions regarding benefits, policies, pay practices, and HR processes.
• Support organizational initiatives, policy rollouts, and process improvement efforts.
• Maintain confidentiality and professionalism in handling sensitive employee information and matters.

Required Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred.
• Minimum of 2–4 years of Human Resources experience preferred.
• Experience in employee relations, HR administration, or multi-site operational support preferred.
• Working knowledge of employment laws and HR best practices including FMLA, ADA, FLSA, and EEO requirements.
• Strong interpersonal, communication, and customer service skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Proficiency in Microsoft Office Suite and HRIS systems.
• Ability to work independently and collaboratively in a fast-paced environment.
• PHR, SHRM-CP, or related HR certification preferred.

Physical Requirements

• Ability to sit, stand, walk, bend, and use hands for extended periods of time.
• Ability to communicate effectively verbally and in writing.
• Ability to occasionally lift and carry up to 15 pounds.
• Ability to operate standard office equipment including computers, phones, printers, and related technology.
• Ability to travel locally as needed for operational support, meetings, or investigations.

Core Competencies

• Employee Relations
• Communication Skills
• Customer Service Orientation
• Problem Solving
• Attention to Detail
• Organizational Skills
• Professional Judgment
• Confidentiality
• Adaptability
• Collaboration & Teamwork
• Conflict Resolution
• Time Management
• Accountability
• Compliance Awareness
• Work Environment

This position operates in a professional office environment with regular interaction in healthcare and EMS operational settings. The role may require occasional visits to ambulance operations, stations, training facilities, hospitals, and other field locations.

The work environment may involve exposure to fast-paced operational activity and occasional emotionally sensitive situations requiring professionalism and discretion.

Travel Requirements

• Occasional local and regional travel may be required.
• Travel requirements may vary based on operational support needs, investigations, training, or business initiatives.
• Estimated travel requirement: 10%–25%.