HQ Campus Teams Manager

Storage Scholars is a high-growth company that’s undergone 100% year-over-year growth since its inception in 2017. Our goal is to change the way college students across the country move in and out of residence halls with our all-inclusive service. Storage Scholars is young, tenacious, innovative, and core-product-focused. We strive to be the premium option among the competition by offering the best user experience available, which is dependent on continuously improving our technology. We expect passion and buy-in from every team member, no matter the role. We believe everyone, regardless of their position, brings unique knowledge, skills, and perspective that makes us who we are. All voices are not just welcomed, but encouraged to be a part of the decisions and direction of the organization. At Storage Scholars, egos are left at the door, wins are celebrated as a team, and learning never stops.

*This position will require you to work in the PST time zone during our busy season of April-June and August-September.

Job Description:

The Campus Teams Manager is a crucial role that will help execute our business operations on college campuses and corporate projects through accountability coaching & training of our student Campus Managers and Crew Leaders. The ideal candidate has 3-5 years of experience with managing/leading others and coaching/accountability and isn’t afraid to tackle operations and logistics plans as well. Due to the seasonal nature of Storage Scholars’ sales cycles, the day-to-day responsibilities of this role will differ throughout the calendar year. Below is a description of the roles and responsibilities by quarter. Roles and responsibilities are subject to change based on company needs.

The Ideal Candidate Should Be:

• Overwhelmingly positive – Infectious and uplifting energy is the norm at Storage Scholars.
• Organized & deadline oriented– Work is more fun when we’re all accountable and play for the same winning team.
• Gritty– No one is above doing any job, and we have all rolled up our sleeves to get the hard work done and ensure moves happen.
• Appropriately assertive– Leading college students takes a special management approach. The right person will make their experience positive but also provide needed guidance and boundaries.

Benefits:

• Generous PTO plan
• Flexible remote working environment
• Ability to grow with our rapidly growing company and team
• Competitive salary

Duties By Quarter:

January-March (Q1) 

Campus Teams: Hiring, Training & Coaching

• Expectations Conversations- conduct expectation calls with campus manager hires to ensure the right fit for each role & team
• Weekly Accountability Meetings- lead weekly accountability meetings with each campus team to ensure continued accountability and progress to goals
• Campus Team Training- Ensure campus managers are on track with their training and deliverables
• Building up Campus Manager Talent - Working with campus management teams to build talent and help them play to their individual strengths. Mobilizing each of them personally to act in the most efficient manner they are capable of. Recognizing the limitations of each individual and when to seek additional hires at a school.
• Student Marketing Per Campus- Ensure rules and protocols for marketing and sales are followed at each university

April-June (Q2)

Training Campus Co-Founders & Executing Operations

• Ensuring teams are prepared - Coordinate with CTM team to ensure teams are best equipped with adequate inventory and managers are prepared for moves with an understanding of our processes and sufficient staffing.
• Key Access Plans- Coordinate key access plans with administration and campus teams to ensure a smooth move process
• Oversee Moves- Check the Worklist/Special Moves List daily for each campus team. Monitor moves virtually and assist campus managers with problem-solving.
• Compensation Reviews for Campus Managers- Conduct end-of-season comp/performance reviews for each campus manager

July-September (Q3)

Reflection & Analysis

• Summer & Fall Labor- Coordinate with student teams to get summer and fall operation plans in place. Coordinate early occupancy needs for key access schools.
• Replacement Hires- Work with Campus Hiring Manager to replace or add members to each campus team as needed to prepare for fall move-ins.
• Identifying bottlenecks in the campus management process - What is slowing down progress? Is it a person? Technology? Talent Issue?
• Identifying winning strategies - What causes a school to grow the most? Successful co-founders? Email open rates? School partnership recognition? Overall demographic? What do we double down on going forward?
• Q2 responsibilities will still be active during Fall move-ins. 

October-December (Q4)

Building for the Next Season

• Recruiting New Managers- Work with the Hiring Manager to recruit new campus managers & coordinate which campus managers will be returning to repeat the internship
• Update Campus Training- Work with the hiring team to update/add campus manager training for the following season
• Identifying growth channels - Are there new service offerings we should consider? Strategic Acquisitions?