The Helpdesk Analyst I provides IT support for all employees, including hardware installation, troubleshooting, and user onboarding/offboarding.
Exciting Opportunities at Maverick Payments!
Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!
About Us:
Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.
About the Position:
Reporting to the Director of Information Technology, the IT Helpdesk Analyst, I will provide Helpdesk support for all employees at Maverick. This position supports internal users by installing computer hardware and initiating user Onboarding/Offboarding.
Qualifications:
Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!
About Us:
Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.
About the Position:
Reporting to the Director of Information Technology, the IT Helpdesk Analyst, I will provide Helpdesk support for all employees at Maverick. This position supports internal users by installing computer hardware and initiating user Onboarding/Offboarding.
- Setting up and installing new computing hardware, printers, imaging OS (Windows, Mac).
- Use remote access software, such as ConnectWise, ManageEngine.
- Monitor and update the enterprise software approvals list based on feedback from senior information technology personnel.
- Provide phone and internet chat-based support for our help desk.
- Repair and troubleshoot computer systems, mobile, and networking hardware both on-site and post-recovery.
- QA device repairs and software installations based on our custom evaluation frameworks.
- Navigating multiple computer system interfaces to key application information into the Company’s systems accurately and in a timely manner.
- Supporting specialized projects on as-needed basis as directed by Department or Company leadership.
- Other duties as assigned.
- High school diploma or equivalent.
- Minimum of one year’s experience in computer networks solutions, operating systems, or other IT-related positions.
- Familiarity and knowledge in programs such as Active Directory, Microsoft 365, Azure, Microsoft PowerShell, ManageEngine, MDT, and Microsoft Office Suite.
- Completed college coursework in an IT related field or technical science.
- Preferred: Bachelor’s degree or higher in an IT-related field such as computer science, technical support, and information technology or equivalent years of IT related experience.
- Preferred: AA CompTIA A+ certification for computer technology
- Excellent written and verbal communication skills
- Attention to detail.
- Strong analytical and problem-solving skills
- Time management and organizational skills
- Knowledge of basic SOC, PCI compliance requirements
- Works on-site at Maverick’s Calabasas, CA location
- Competitive Salary, Bonuses and Incentives.
- Comprehensive employer sponsored health, vision, and dental insurance programs.
- Paid time off, Paid Sick and Paid Holidays.
- 401K plan with up to a 3% matching contribution.
- Commitment to Career Development and Advancement.
- Employee Recognition Programs
- Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!
Top Skills
Active Directory
Azure
Connectwise
macOS
Manageengine
Microsoft 365
Microsoft Office Suite
Microsoft Powershell
Windows
Maverick Payments Calabasas, California, USA Office
5230 Las Virgenes Rd, Suite 300, , Calabasas, California , United States, 91302
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