Help Desk Specialist

Information Technology Strategies, Inc. is a government IT solutions provider servicing commercial and government initiative in various parts of the United States. We are currently seeking an Help Desk Specialist to work for our company.

Summary: 

• Client Agency is Defense Logistics Agency.
• Eligibility to obtain a U.S. Government SECRET / TOP SECRET Clearance. (Basic Federal Clearance requirements are U.S. Citizenship, clear criminal history check, no recent or pending bankruptcies)
• Provide advanced troubleshooting support to a user community employing computer systems and networks. Diagnose problems and provide applicable remedies.
• Perform routine user maintenance tasks, including the creation, deletion, and modification of users and lists.
• Troubleshoot advanced functional, technical, and integration issues with systems. Diagnose and respond to user connectivity issues such as browser incompatibility, network issues, and workstation settings.
• Complete configuration management tasks and recommend improvements to ITIL processes.
• Document customer help desk SOPs, support instructions for event/incident resolution, and provide FAQ solutions.
• Support production help desk tickets and ensure issues are mitigated or closed within 24 hours.
• May serve as a shift supervisor or lead diagnostician, providing guidance and support to help desk staff.

Requirements: 

• Eligibility to obtain a U.S. Government SECRET / TOP SECRET Clearance. (Basic Federal Clearance requirements are U.S. Citizenship, clear criminal history check, no recent or pending bankruptcies)
• Must have 2+ years relevant experience in computer hardware and software systems. Strong understanding of how programs use computer hardware.
• Bachelor's degree in a related field (Computer Science, Information Technology, Engineering).
• Must have advanced troubleshooting skills and experience with computer systems and networks. 
• Ability to diagnose and resolve complex technical issues.

Preferences: 

• One of the following certifications: IAT-II security certification: CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP, CASP+ CE, CCNP Security, CISA, CISSP, CISSA, GCED, GCIH, or CCSP
• One of the following certifications: Oracle Cloud Infrastructure (OCI) Foundations 2020 Certified Associate, Oracle Certified Associate (OCA), Oracle WebLogic Server 12c Administrator, Oracle Java SE 8 Programmer I, Oracle Enterprise Manager 12c Essentials (OEM 12c), Oracle Business Intelligence Publisher (BIP) 12c R1: Fundamentals, Oracle Planning 202x Certified Implementation Specialist (CIS), and Oracle Identity Governance 12c: Essentials.

Work With Us

IT-Strat is a technology consulting company that holds various contract vehicles including best in class vehicles. IT-Strat has supported multiple clients including the Department of Homeland Security (DHS), Customs and Border Protection (CBP) and Immigration and Customs Enforcement (ICE via both prime and meaningful subcontracts). Additionally, IT-Strat has prime contracts with Defense Information Systems Agency (DISA), Defense Logistics Agency (DLA) and many others. We maintain relationships with multiple large businesses.

IT-Strat was established in 2002. We are a certified Woman Owned Small Business. IT-Strat also successfully graduated as an SBA 8(A) company. It was an 8(a) company from 2008 through 2017 and currently still has 8(a) contract vehicles.

Benefits We Offer: 

• Four Medical/Vision options including an HSA plan
• Dental and Orthodontia plan
• Vision Materials plan
• Paid Life, Short-Term Disability, and Long-Term Disability
• 401K Retirement Program with company contribution
• Paid Vacation, Holidays, Sick Leave, Floating Holidays, Bereavement Leave
• Semi-monthly pay cycle

Information Technology Strategies (“IT-Strat”) is an Equal Employment Opportunity employer, and it is our policy to consider applicants for employment without regard to sex, race, color, creed, religion, national origin, sexual orientation, marital status, age, disability, veteran status, alienage, ancestry, and any other factors prohibited by law. Employment selections are based on company and client requirements and the qualifications and skills of the candidate. IT-Strat is committed to actively capitalizing on the diversity of skills, talents, and perspectives of our employees.