The Senior Resolution Specialist investigates complex account issues related to HSAs, Debit Cards, and other financial products, mentoring peers and promoting process improvement.
Join Us!
Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey -- relentlessly pursuing better outcomes for all. We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided.
Employees within a 90-minute radius of our Oak Brook, IL headquarters are required to adhere to the company in-office work guidelines of 4 days per month minimum from 10 am to 2 pm (1 of the 4 days must be a Monday or Friday).
This requirement does not apply to support specialist positions.
Don't meet every single requirement? Here at Inspira Financial, we believe there is no "perfect" candidate and want to encourage applying even if all the requirements listed aren't met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Inspira Financial is the place for you! We look forward to receiving your application! Check out this Inspira Financial video to learn more about our company!
Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners -- helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com .
We have been recognized for our remarkable growth on lists such as Crain's Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In's 2025 Best Places to Work and Gallagher's 2022 Best-In-Class Employer awards.
Job Summary & Responsibilities
The Senior Resolution Specialist is responsible for investigating complex accountholder issues submitted through i360 Salesforce cases by ACES Support Specialists. These issues often involve HSA, Website and Debit Card related questions, escalated concerns, case rebuttals, and follow-up on any other issue sent to our team.
In addition to resolving advanced cases, the Senior Research and Resolution Specialist also acts as a mentor and coach to peers. They help promote consistency in case handling and provide guidance to support continuous improvement across the team. Success in this role requires a high level of attention to detail and a commitment to resolving account issues thoroughly and accurately.
Duties & Responsibilities
1. Drive and determination to collaborate with other departments.
2. Extensive exposure to multiple products (Limited FSA, HSA, Website, Debit Card).
3. Goal-driven and consistently thorough in completing tasks and projects.
4. Serves as a subject matter expert for i360 or CBAS enhancements as needed.
5. Regularly looks for ways to make processes, procedures, and systems more efficient.
6. Track trends in case submissions for training enhancement opportunities.
7. Supports teammates on complex cases in IM by offering guidance and location of resources.
8. Other duties as assigned.
Preferred Qualifications
Education & Experience
• A minimum of 3-5 years of experience in the financial services industry
• Bachelor's degree in Business, Finance, Communications, or a related field preferred not required
Skills & Abilities
• Extensive Reimbursement & HSA experience preferred.
• Computer knowledge and skills, comfortable learning new systems
• Able to learn, memorize and retain information.
• Basic understanding of medical / reimbursement terminology preferred.
• Can adapt to a fast-paced environment.
• Oral and written communication skills.
• Problem solving skills.
• Attention to detail and accuracy.
• Analytical skills
Other Requirements
• Standard schedule is Monday through Friday from 8:00 a.m. to 5:00 p.m. Central Time. Additional hours may be required during peak periods.
• Employees within a 90-minute radius of Oak Brook, Illinois must work onsite at least four days per month between 10:00 a.m. and 2:00 p.m. Central Time, including one Monday or Friday each month.
• Occasional travel up to five percent may be required, including the ability to use personal transportation for trainings or meetings.
• This position requires the ability to sit for extended periods and operate standard office equipment such as a computer, keyboard, mouse, telephone, and copier.
Compensation & Benefits
$23.00/hr-$27.00/hr
Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey -- relentlessly pursuing better outcomes for all. We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided.
Employees within a 90-minute radius of our Oak Brook, IL headquarters are required to adhere to the company in-office work guidelines of 4 days per month minimum from 10 am to 2 pm (1 of the 4 days must be a Monday or Friday).
This requirement does not apply to support specialist positions.
Don't meet every single requirement? Here at Inspira Financial, we believe there is no "perfect" candidate and want to encourage applying even if all the requirements listed aren't met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Inspira Financial is the place for you! We look forward to receiving your application! Check out this Inspira Financial video to learn more about our company!
Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners -- helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com .
We have been recognized for our remarkable growth on lists such as Crain's Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In's 2025 Best Places to Work and Gallagher's 2022 Best-In-Class Employer awards.
Job Summary & Responsibilities
The Senior Resolution Specialist is responsible for investigating complex accountholder issues submitted through i360 Salesforce cases by ACES Support Specialists. These issues often involve HSA, Website and Debit Card related questions, escalated concerns, case rebuttals, and follow-up on any other issue sent to our team.
In addition to resolving advanced cases, the Senior Research and Resolution Specialist also acts as a mentor and coach to peers. They help promote consistency in case handling and provide guidance to support continuous improvement across the team. Success in this role requires a high level of attention to detail and a commitment to resolving account issues thoroughly and accurately.
Duties & Responsibilities
1. Drive and determination to collaborate with other departments.
2. Extensive exposure to multiple products (Limited FSA, HSA, Website, Debit Card).
3. Goal-driven and consistently thorough in completing tasks and projects.
4. Serves as a subject matter expert for i360 or CBAS enhancements as needed.
5. Regularly looks for ways to make processes, procedures, and systems more efficient.
6. Track trends in case submissions for training enhancement opportunities.
7. Supports teammates on complex cases in IM by offering guidance and location of resources.
8. Other duties as assigned.
Preferred Qualifications
Education & Experience
• A minimum of 3-5 years of experience in the financial services industry
• Bachelor's degree in Business, Finance, Communications, or a related field preferred not required
Skills & Abilities
• Extensive Reimbursement & HSA experience preferred.
• Computer knowledge and skills, comfortable learning new systems
• Able to learn, memorize and retain information.
• Basic understanding of medical / reimbursement terminology preferred.
• Can adapt to a fast-paced environment.
• Oral and written communication skills.
• Problem solving skills.
• Attention to detail and accuracy.
• Analytical skills
Other Requirements
• Standard schedule is Monday through Friday from 8:00 a.m. to 5:00 p.m. Central Time. Additional hours may be required during peak periods.
• Employees within a 90-minute radius of Oak Brook, Illinois must work onsite at least four days per month between 10:00 a.m. and 2:00 p.m. Central Time, including one Monday or Friday each month.
• Occasional travel up to five percent may be required, including the ability to use personal transportation for trainings or meetings.
• This position requires the ability to sit for extended periods and operate standard office equipment such as a computer, keyboard, mouse, telephone, and copier.
Compensation & Benefits
$23.00/hr-$27.00/hr
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