Head of Program Management Office

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster®  and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ®  app daily.

Essential Duties and Responsibilities

• Establish, maintain and continuously improve Chamberlain’s product development processes in alignment with industry best practices.  Conduct training across organization and ensure process compliance

• Manage the product development program portfolio, support executive leadership prioritization decision-making, conduct program audits, establish and track portfolio metrics, maintain the dashboard, and report portfolio performance to executive leadership

• Lead a team of program/project management professionals who are responsible for managing individual projects, programs and initiatives that support the 3-5 year strategic plan and product/services roadmap to drive business results.  Define roles, responsibilities, required skills, and develop team to meet the needs of the business.  Define expectations and metrics, monitor performance, and hold team accountable

• Partner with executive leadership and business stakeholders in an organized governance model to maintain prioritization of projects, programs and initiatives, and ensure appropriate alignment of resources.  Build a reputation as a trusted partner who understands the business and collaborates to deliver on commitments and drive business results

• Oversee planning of projects, programs and initiatives ensuring consistency and compliance to company processes and policies.  Contribute to business case development.  Drive execution and accountability to deliver on time, on budget, to scope and with quality.  Ensure people, processes, and technologies are aligned to deliver business benefits

• Plan and manage annual budget for the PMO.  Ensure alignment with product functional strategy and budget

• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.

• Protect Chamberlain Group’s reputation by keeping information confidential.

• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.

• Contribute to the team effort by accomplishing related results and participating on projects as needed

• Motivate and lead a high performance team by attracting, developing, engaging and retaining team members

• Drive the performance management and compensation processes by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company’s policies

• Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications

• Lead and motivate individuals and teams to create a workplace culture that is consistent with the CG mission, vision and values

Minimum Qualifications

• Bachelors Degree

• 10+ years experience in cross-functional project/program management

• 5+ years  of experience as leader of a project/program management office (PMO)

• Broad understanding of product development and program management principles

• Strong ability to manage complex portfolios and align initiatives with organizational priorities

• Excellent communication, collaboration, and stakeholder management abilities

• Ability to travel up to 25% of the time domestically and internationally

Preferred Qualifications

• Master's degree or MBA

• Scrum master certification and demonstrated experience as scrum master; PMP, PfMP, PMI-ACP, PgMP or similar certifications

• Experience managing projects/programs to deliver products or solutions which include electronics, embedded software, mechanical systems and connectivity (radio, cellular, cloud, etc.); Experience managing projects/programs with globally distributed teams, including development teams in low cost countries

• Proficiency in second language (i.e. English, Spanish, Mandarin)

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.  

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.