Head of Product, Predict

What you'll be doing:

• Own Predict end-to-end as a business: define strategy, roadmap, execution, and outcomes, making it a core driver of Sword’s AI Care Platform and cost-trend reduction.
• Run Predict’s operating system: set goals and KPIs, lead planning cycles, and establish a strong execution cadence (weekly, monthly, quarterly).
• Drive Predict’s P&L: own budget, forecasting, resourcing, and ROI trade-offs to maximize member and client impact.
• Build and scale the department: lead two pods and ensure clear accountability, speed, and quality of delivery.
• Expand data access at scale: unlock and operationalize claims, prior auth, Rx, and real-time feeds through partnerships with Payor, ExO, HECI, Sales, Legal, Security, and Data.
• Advance Predict’s intelligence layer: steer AI/ML, data engineering, and product to improve model accuracy, real-time triggers, and targeting across cost drivers.
• Drive engagement with Growth: optimize multi-channel journeys and experimentation to improve conversion and downstream outcomes.
• Lead cross-functionally: align Product, Clinical, Ops, Growth, CS, and Commercial to embed Predict into platform strategy and client delivery.
• Act as a visible leader: communicate clearly, unblock teams quickly, and make high-quality decisions with strong accountability.

What you need to have:

• 8+ years of leadership experience across product, strategy, operations, or general management in fast-paced, high-growth environments.
• Proven end-to-end ownership: driving outcomes from strategy through execution, leading cross-functional teams, and delivering measurable business impact.
• Strong financial and operational acumen: forecasting, budgeting, KPI design, and performance management.
• Highly analytical and data-driven: able to translate insights from dashboards and BI tools into clear priorities and actions.
• Experience building and scaling teams: strong people leadership with a high bar for talent and culture.
• Exceptional communication and stakeholder influence: able to align executives and drive decisions without direct authority.
• Comfort operating in ambiguity: creates clarity, structure, and momentum in complex environments.
• Experience delivering complex products or programs: working across enterprise clients, external partners, and data integrations.
• Experience with AI-first platforms: including agents, orchestration systems, recommendations, and human-in-the-loop workflows.
• Experience in healthcare ecosystems: including benefits, payers, care navigation, or cost-containment / utilization management.

What we would love to see:

• Familiarity with healthcare data flows: claims, prior auth, and Rx data, with experience driving enterprise adoption of data integrations.
• Strong intuition for member trust and experience design: especially in sensitive moments such as exclusions, escalations, poor outcomes, and re-engagement.
• Proven ability to build growth engines: combining personalization, trigger-based outreach, and multi-channel lifecycle strategies.
• Track record of building 0→1 initiatives and scaling them into durable operating models.
• Entrepreneurial, owner mindset: takes accountability for outcomes, carries the number, and drives things to completion.

To ensure you feel good solving a big Human problem, we offer:

• A stimulating, fast-paced environment with lots of room for creativity.
• A bright future at a promising high-tech startup company.
• Career development and growth, with a competitive salary
• The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare.
• A flexible environment where you can control your hours (remotely) with unlimited vacation.
• Access to our health and well-being program (digital therapist sessions).
• Remote or Hybrid work policy.