Head of Payment Operations

Every day, ePayPolicy helps over 7,500 insurance companies speed up incoming and outgoing payments. By helping them move from manual, outdated forms of payment collection to modern payment tools, we help their companies work faster and more efficiently. (Check out our almost 5-star customer reviews.)

How do we do it? With powerful payment tools that just work. Our secure, online ACH and credit card payment page is the core product for many of our companies. But we also provide an integrated suite of helpful features for insurance companies of all sizes, including point-of-sale financing, payables network tools and check reconciliation, all within a single dashboard.

Our expert, live support team helps deliver exceptional care every day, with an industry-leading 97% customer retention rate. Our customers love us. We love them.

Founded in 2014, our growing team is based in Austin, TX, and has clients in all 50 US states. We’ve grown over 300% in the last three years - with big plans for the future.

Job Description

We're looking for a Head of Payment Operations to lead, manage, and scale our payment processing team. You'll ensure the smooth, accurate, and efficient execution of all payment activities, including transaction monitoring, reconciliation, and dispute management. This role involves driving strategic improvements, managing key external payment partnerships, mitigating operational risks, and fostering a high-performance team culture. You will be instrumental in optimizing our payment flows, ensuring financial integrity, and supporting the company's growth objectives through operational excellence in payments.

In this role, you will:

• Lead and mentor a team of Payment Operations Specialists.

• Oversee daily payment operations (e.g., transaction monitoring, reconciliation, chargebacks).

• Develop and implement strategies to optimize payment flows and reduce costs.

• Manage relationships with payment partners.

• Ensure compliance with payment regulations and mitigate operational risks, leveraging your deep knowledge of end-to-end payment ecosystems and industry requirements and regulations. 

• Collaborate with Product, Engineering, and Finance teams to build new payment operations capabilities and guide payment requirements for new product development. 

What you bring:

• Bachelor's degree in a related field or equivalent experience.

• 5-7+ years in payment or treasury operations, with 2-3+ years of direct people management.

• Deep understanding of the end-to-end payments ecosystem (Cards, ACH, Wallets, Checks, etc), payment gateways, PayFac models, acquirers, and processors. 

• Strong knowledge of NACHA and Card Network rules and payment regulations.

• Proven ability to scale payment operations, create KPIs, and drive process improvements.

• Excellent leadership, analytical, and communication skills.

• AAP or APRP certification, or willingness to pursue if not already certified.

Why ePayPolicy

• Competitive salary

• Comprehensive benefits package with employer-paid basic life and disability premiums

• 401K

• Unlimited PTO

• Company-sponsored quarterly “ePayItForward” initiatives 

• Supportive and inclusive company culture with a focus on work/life balance

• Fully-stocked kitchen

• Lunch stipend when working onsite

• Open communication (We won’t box you in! If you have a cool idea for a product improvement or a suggestion on how to improve the customer experience, let’s talk about it. We value everyone’s ideas and opinions.)

• Huge opportunity for growth

We operate on a hybrid schedule for in-office employees. Standard schedules are three days per week in the office, however, the cadence and days are determined by each team and manager. 

We value diversity here at ePayPolicy and understand the importance of creating a safe and comfortable work environment, encouraging individualism and authenticity in every member of our team. We strive to create an accessible and inclusive experience for all candidates. If you need an accommodation during the application or recruiting process, please submit a request to our team via this Interview Accommodation form: https://forms.gle/xKppyKTSqfTUi7hz5