Head of NA Strategy & Operations

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the role

You’ll be joining eBay’s North America Commercial Operations team to support the development of our go to market strategy across the US & Canada.

Joining the business as Head of Strategy you’ll work closely with the Senior Director of North America Strategy to develop market insights & unlock opportunities for eBay across the region. 

What you will accomplish

• Insights:  Develop rigorous analysis and business cases that drive strategic alignment, key decisions, resource allocations, and corrective actions

• Collaboration:  Work across the matrix of partners to ensure we create great customer experiences while delivering on financial commitments

• Market Intel:  Own the unifying market narratives for US and CA, including customer and competitive trends and the implications for eBay

• Strategic Projects:  Drive ideation and analysis of potential strategic efforts, such as M&A, partnerships, and innovation

• Exec Comms:  Partner with Comms to cascade strategies and priorities to the US and CA teams, and ensure aligned visions and priorities

• Planning:  Guide development of operational plans and resource prioritization, to ensure executional alignment across all major initiatives and launches

• Reporting:  Partner with finance/analytics to deliver timely, relevant, and insightful metrics and implications to executive leadership

• Leadership:  Model eBay DNA in all interactions to drive great customer and business results

What you will bring:

• Strategy:  8yrs+ in strategy roles crafting clear frameworks, go-to-market plans, and connecting the dots for senior leaders and initiative owners

• Analytical:  8yrs+ of defining and conducting deep quant & qual research, including the ability to synthesize key insights for exec audiences

• Marketplaces:  5-7yrs+ in consumer retail or marketplaces, including a deep understanding of the key industry dynamics and growth drivers

• Collaborative:  Proven ability to partner effectively across a matrix, including driving change thru alignment and influence

• Customer Centricity: Acts as the customer, seeks to understand product & competitive landscape through the eyes of buyers & sellers

• Communication:  Mastery of influencing others through clear and compelling written and verbal comms

• Driven:  Operates with urgency, an intrinsic focus on making impact, and a sense of extreme ownership (especially when there is ambiguity)

• Excellence:  Track record of professional success; prefer experience at top tier management consulting, investment banking, or similar industries

• Culture:  Aligns with our eBay DNA - empower our community, innovate boldly, deliver with impact, be for everyone, and act with integrity

Additional Details

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Remote roles are not eligible for U.S. visa sponsorship.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We use cookies to enhance your experience and may use AI tools for administrative tasks in the hiring process. To learn how we handle your personal data and use AI responsibly, please visit our Talent Privacy Notice, Privacy Center and AI Hiring Guideline.