Head of Legal Operations

About the Role

OpenLoop is looking for a Head of Legal Operations to join our team remotely or at HQ in Des Moines, IA. In this strategic and hands-on role, you will be responsible for optimizing the Legal department’s efficiency, effectiveness, and alignment with business objectives through the use of Ironclad, data-driven insights, and process excellence.

As a senior member of the Legal Team, you will collaborate closely with the General Counsel, executive leadership, and cross-functional partners across Finance, Procurement, and Operations. The ideal candidate has extensive experience implementing and scaling Ironclad across a growing organization, leveraging the platform to drive automation, operational visibility, and compliance. Experience working in a scaling technology company and integrating processes across multiple entities is strongly preferred.

What You'll Do

• Lead the full lifecycle implementation, administration, and optimization of Ironclad, including system design, workflow automation, template management, integrations, user enablement, and post-implementation governance.
• Serve as the Ironclad subject matter expert (SME) for the organization, ensuring the platform is fully leveraged to improve contracting efficiency, visibility, and compliance.
• Develop and execute scalable legal operations strategies focused on process automation, risk mitigation, and operational excellence.
• Implement and manage ticketing systems to streamline legal intake, triage requests, and manage workload visibility and prioritization across the Legal team.
• Partner with cross-functional teams—including Legal, Finance, Procurement, and Technology—to ensure alignment, transparency, and consistent communication across all legal operations initiatives.
• Drive continuous improvement initiatives by identifying and executing on opportunities to enhance Ironclad’s performance and its integration with other enterprise tools (e.g., Salesforce, NetSuite, Jira).
• Oversee and mentor team members supporting contracts management, legal technology, and operational reporting.
• Provide advanced analytics and dashboards within Ironclad and other reporting systems to inform data-driven decision-making at the executive level.
• Partner with the General Counsel to manage departmental budgets, forecast legal spend, and identify cost optimization opportunities.
• Ensure that all legal processes, systems, and contracts adhere to applicable laws, regulations, and internal policies.
• Other duties as assigned.

Who You Are

• Bachelor’s degree in Business, Law, or a related field (advanced degree preferred).
• 8+ years of in-house legal operations experience, with direct responsibility for implementing and managing Ironclad as the organization’s primary contract lifecycle management (CLM) platform.
• Demonstrated success in enterprise-wide Ironclad adoption, including workflow optimization, data integrity management, and system integrations with tools such as Salesforce, NetSuite, and Jira.
• Proven experience implementing and managing ticketing systems (e.g., Jira, Zendesk, ServiceNow) for legal request intake and tracking.
• Experience working in a scaling technology company, with exposure to growth-stage challenges, operational integrations, and cross-entity alignment.
• Strong background in legal technology strategy, automation, and data-driven decision-making.
• Experience working in a scaling technology company, with exposure to integrations and post-merger alignment across multiple entities.
• Excellent leadership, communication, and stakeholder management skills, with the ability to influence and collaborate effectively across all levels of the organization.
• Deep understanding of contract law, compliance frameworks, and risk management principles.
• Highly analytical and proactive problem solver with a passion for operational excellence and technology enablement.