Head of Learning & Content Experience

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.

Snowflake delivers the AI Data Cloud, a global network where thousands of organizations mobilize data with near-unlimited scale, concurrency, and performance. Inside the AI Data Cloud, organizations unite their siloed data, easily discover and securely share governed data, and execute diverse analytic workloads. Wherever data or users live, Snowflake delivers a single and seamless experience across multiple public clouds. Snowflake’s platform is the engine that powers and provides access to the AI Data Cloud, creating a solution for data warehousing, data lakes, data engineering, data science, data application development, and data sharing. Join Snowflake customers, partners, and data providers already taking their businesses to new frontiers in the AI Data Cloud. snowflake.com

The Head of Learning & Content Experience will drive a global transformation by simplifying operational structures and leveraging AI to accelerate organizational output. You will spearhead a unified GTM Enablement & Learning Organization that functions as an integrated system rather than a collection of independent teams. As the architect of the learning and content engine, you will be responsible for structuring knowledge, designing immersive experiences, and scaling content across Field, Partner, Customer, and Support audiences. This is a product-led, AI-enabled role dedicated to driving measurable business outcomes—such as faster ramp times and deeper product adoption—through a modernized learning ecosystem

Work Location: This position is based exclusively in Menlo Park, CA. Alternative locations are not available at this time.

Core Responsibilities

• Unified Governance: Lead a centralized organization encompassing learning design, content development, certification, and knowledge architecture.

• Scalable Frameworks: Establish a "build once, tailor many" model and a full content lifecycle (create → maintain → retire) to ensure a single source of truth across the GTM ecosystem.

• AI Integration: Operationalize AI across the learning lifecycle to create AI-ready content through modular design, structured taxonomy, and personalized interaction models.

• Product-Led Learning: Shift from static content to hands-on, "learn-by-doing" experiences (labs, tutorials, and guided workflows) that directly support product adoption.

• Onboarding & Methodology: Define role-based onboarding and maintain core sales methodologies (e.g., MEDDPICC, PEAK), embedding them into AI-enabled reinforcement tools rather than point-in-time training.

• Certification Excellence: Lead the global certification strategy to ensure programs are rigorous, scalable, and aligned with real-world product usage.

• GTM Alignment: Partner with Product Marketing, RevOps, and Field teams to align learning initiatives with business execution needs.

• Outcome Optimization: Connect learning behaviors to revenue metrics—such as win rates and ramp time—and continuously optimize based on data-driven feedback loops.

Minimum Qualifications

• Professional Experience: 10–15+ years of experience in enablement, learning, content, product marketing, or GTM-related roles within B2B SaaS or enterprise technology.

• Leadership: 5+ years of experience leading high-performing, cross-functional teams.

• Program Scaling: Proven experience building and scaling learning programs or content systems that support multiple audiences.

• Business Acumen: Strong understanding of sales motions, customer lifecycle, and product adoption dynamics.

• Change Management: Demonstrated ability to lead through organizational change and transformation.

• Strategic Communication: Excellent communication and stakeholder management skills, with the ability to influence at senior levels.

• Innovation: Experience evolving AI-enabled learning systems or designing hands-on technical labs and simulations.

• Architecture: Strong systems thinking with expertise in taxonomy, knowledge architecture, or content reuse frameworks.

• Domain Expertise: Background in instructional design (LXD), certification management, or operating within a Center of Excellence (CoE) model.

• Education: Advanced degree in Education, Instructional Design, or Business

Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee’s duty to keep customer information secure and confidential.

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com