Lead and scale enterprise account management to drive expansion, NRR, and multi-year commercial growth. Directly manage strategic multi-million-dollar accounts, coach and develop AMs, build account strategies and expansion pipelines, partner with Delivery, and create repeatable operating discipline to make account growth predictable and scalable.
Fully remote | Complete engagement job
Founded in Palo Alto by Dr. Andrew Ng and Israel Niezen, Factored helps U.S. companies build and scale world-class AI, ML, and Data teams, powered by the top 1% of LATAM talent, with a defining purpose: To empower brilliant humans, unleash their potential, and amplify their impact in the world.
At Factored, you’ll be part of a community that values learning, ownership, and authenticity, where your growth is personal and your ideas matter. We’re transparent, curious, and collaborative. We strive for excellence, celebrate diversity, encourage curiosity, and build an environment where you can truly thrive.
We are looking for a Head of Enterprise Account Management to lead the growth of our strategic customer base. This is a hands-on player-coach role. You will directly manage several of Factored's largest enterprise relationships while leading and developing our Account Management team. Your mandate is to turn successful customer engagements into larger, deeper, multi-year enterprise partnerships.
Functional Responsibilities:
- Own expansion, NRR, and commercial growth across our existing customer base.
- Directly lead several strategic, multi-million-dollar enterprise accounts.
- Coach Account Managers to become stronger strategic and commercial leaders.
- Build account strategies around customer priorities, whitespace, buying centers, executive relationships, and growth opportunities.
- Develop trusted relationships with senior business and technology executives.
- Build and maintain a high-quality expansion pipeline across strategic accounts.
- Partner closely with Delivery to translate strong customer outcomes into broader relationships and new opportunities.
- Bring patterns and customer insights back into Factored's broader GTM strategy.
- Create the operating discipline needed to make account growth more predictable and scalable.
Qualifications:
- 8+ years in enterprise account management, strategic sales, consulting, professional services, or similar commercial roles.
- Experience leading and developing client-facing commercial teams.
- Track record of growing complex, multi-million-dollar enterprise relationships.
- Strong commercial judgment across expansion, executive selling, pricing, procurement, and account strategy.
- Executive presence and credibility with senior business and technology leaders.
- A true player-coach who can manage a major account, coach an AM, and help build the system around them.
- High ownership, intellectual curiosity, and a bias toward action.
Our Benefits:
- Ownership through equity participation.
- Annual company retreat.
- Education bonus for continuous learning.
- Company-wide winter break.
- Paid time off.
- Optional in-person events and meetups.
- Tailored career roadmaps.
- High-performance culture.
At Factored, we believe that passionate, smart people expect honesty and transparency, as well as the freedom to do the best work of their lives while learning and growing as much as possible. Great people enjoy working with other passionate, smart people, so we believe in hiring right, and are very selective about who joins our team. Once we hire you, we will invest in you and support your career and professional growth in many meaningful ways. We hire people who are supremely intelligent and talented, but we recognize that intelligence is not enough. Perhaps more importantly, we look for those who are also passionate about our mission and are honest, diligent, collaborative, kind to others, and fun to be around. Life is too short to work with people who don’t inspire you.
We are a transparent workplace, where EVERYBODY has a voice in building OUR company, and where learning and growth are available to everyone based on their merits, not just on stamps on their resume. As impressive as some of the stamps on our resumes are, we recognize that human talent and passion exist everywhere, and come from many backgrounds, so stamps matter much less than results. All of us are dedicated doers and are highly energetic, focusing vehemently on execution because we know that the best learning happens by doing. We recognize that we are creating OUR COMPANY TOGETHER, which is not only a high-performing fast-growing business but is changing the way the world perceives the quality of technical talent in Latin America. We are fueled by the great positive impact we are making in the places where we do business and are committed to accelerating careers and investing in hundreds (and hopefully thousands) of highly talented data science engineers and data analysts.
In short, our business is about people, so we hire the best people and invest as much as possible in making them fall in love with their work, their learning, and their mission. When not nerding out on data science, we love to make music together, play sports, play games, dance salsa, cook delicious food, brew the best coffee, throw the best parties, and generally have a great time with each other.
Similar Jobs
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Leads enterprise data and analytics strategy, architecture, modernization, and delivery across cloud and on-premises environments. Oversees data platforms, engineering, integration, governance, quality, lineage, security, and compliance. Partners with executives to define roadmaps and investments, manages cross-functional teams and vendors, enables AI/ML capabilities, and mentors data professionals while driving scalable, trusted data solutions and measurable business outcomes.
Top Skills:
AgileSparkAzure Data PlatformCloud ComputingData GovernanceData LakesData LineageData WarehousingDatabricksMaster Data ManagementMetadata ManagementAzurePythonSQL
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Develops and maintains Access databases, SQL reports, Cognos and Power BI dashboards, SharePoint solutions, and operational workflows. Analyzes transactional, financial, staffing, productivity, and performance metrics; validates data; creates projections and regulatory reports; and presents findings to senior leadership. Partners with stakeholders and IT to gather requirements, improve processes, automate workflows, ensure data integrity, and support compliance and business operations.
Top Skills:
AlteryxCognosETLInfopathMicrosoft AccessPower BIPowerPointRSASSharepointSpssSQLSQL ServerSsisVBA
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Reviews medical insurance applications for group life and disability coverage, researches medical conditions and medications, orders additional medical documentation, and applies underwriting guidelines to approve, deny, or pend cases. Maintains quality and consistency across cases while communicating clearly, using multiple systems, incorporating feedback, and applying clinical expertise to business underwriting decisions.
Top Skills:
Ai ToolsExcelMS OfficeMicrosoft Word
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
