Head of Consumer Compliance Advisory

The Head of Consumer Compliance Advisory is a critical partner to the Consumer line of business ensuring that regulatory expectations are understood and embedded in business processes. 

In this role you will be expected to provide subject matter expertise on various regulations including Regulation Z (TILA), Homeowners Protection Act, Fair Credit Reporting Act, Fair Debt Collections Practices Act, RESPA, and Flood Disaster Protection Act.  

This role will manage a team of advisors who provide advice and challenge to the business and will also include oversight of the Privacy Office, a team of Compliance Advisors that support all lines of business as it relates to privacy regulations. 

As a trusted partner to our Consumer business line, the Senior Director of Consumer Compliance Advisory will sit on the Consumer leadership team and act as a critical second‑line function, partnering with the business and first‑line teams while maintaining independence, credibility, and strong regulatory engagement.

Job Duties will include to:

• Develop a strong understanding of Consumer’s products, services and processes.

• Build and maintain trusted relationships across the business, second line peers, audit and regulators.

• Lead, mentor, and develop a team of compliance advisors supporting the Consumer businesses and Privacy Office.

• Identify and prioritize key compliance risks within Consumer.

• Stay ahead of regulatory developments affecting the business and provide clear, actionable recommendations.

• Understand new products and services being proposed and work with the business to quantify and assess the compliance risks.

Required Experience, Skill and Competencies:

• 12 ore more years of experience in banking, risk management, compliance, assurance, or internal audit.

• Organizational experience managing large and complex projects and ability to interact with senior management and within a matrixed environment.

• Deep understanding of banking products and operations; regulatory requirements; and key processes, controls, and exposure areas.

• Proven leadership and management skills in a professional environment.

Education/Certifications:

• Bachelor’s degree or relevant work experience required

• CRCM Certification Preferred

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday through Friday

Pay Transparency 

The salary range for this position is $242,000 - $294,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to budget, the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.