GTM Onboarding & Readiness Manager

About Glean:

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.

At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.

Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.

If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.

• Own GTM onboarding and role-based readiness
  • Own onboarding frameworks for GTM roles from Day 1 through full ramp.
  • Uplevel a cohesive onboarding journey that blends live sessions, self‑paced content, peer learning, shadowing, certifications and quarterly in-person workshops into a single, impactful new‑hire experience.
• Build AI‑forward, scalable learning and readiness experiences
  • Prioritize a Glean-on-Glean onboarding experience (e.g., AI‑assisted practice, simulations, deal reviews, content retrieval) so new hires learn “the Glean way” of working with AI from day one.
  • Create repeatable, modular enablement assets that can be easily updated and discovered and are optimized for AI retrieval and usage.
• Partner with GTM leaders across the customer journey
  • Align onboarding to team motions, metrics, and customer lifecycle responsibilities.
  • Ensure onboarding reflects our current product, positioning, and revenue priorities, and that new hires can tell a consistent, value‑driven story.
• Drive data‑driven readiness and continuous improvement
  • Own onboarding KPIs (e.g., time‑to‑first‑meeting, time‑to‑first‑deal/renewal, pipeline creation, leading indicator behaviors, competency assessment scores).
  • Manage feedback loops with new hires, managers, and stakeholders to continuously improve and iterate.
• Deliver engaging training and readiness certifications
  • Facilitate (or enable others to facilitate) high‑impact live sessions, practical workshops, deal/practice reviews, and role‑plays for GTM new hires across roles.
  • Design and run certifications that validate real‑world performance.
  • Equip managers to reinforce onboarding in their 1:1s, pipeline reviews, and team meetings.
• Operate as a builder and program owner
  • Manage multiple onboarding cohorts and readiness workstreams simultaneously while maintaining high quality and attention to detail.

• 7+ years combined experience across GTM enablement, sales or technical GTM roles with at least 2+ years owning or heavily shaping onboarding programs.
• Direct experience working in or supporting GTM roles and comfort designing for different responsibilities across the customer lifecycle.
• Hands‑on experience using AI tools in GTM workflows.
• Demonstrated ability to architect and run end‑to‑end onboarding and readiness programs, including curriculum design, delivery, measurement, and iteration.
• Excellent facilitation and communication skills, with the ability to engage both new‑to‑role hires and seasoned senior individual contributors.
• Strong project and program management skills; able to orchestrate cross‑functional stakeholders, manage timelines, and deliver reliably.
• Motivated by working in a fast‑paced, high‑growth, highly collaborative environment; scrappy, creative, and energized by building.

• This role is hybrid out of one of our Bay Area offices (Palo Alto or San Francisco)