Growth Manager, eCommerce

**This position can be hybrid at one of our offices (Raleigh, NC or Costa Mesa, CA) or fully remote.**

About KlientBoost 

HEY YOU!!

Did we just get your attention?! Well shoot, we're gonna do our best to not waste your time. ⚡️

KlientBoost is a Performance Marketing Agency based out of Costa Mesa, CA. We have offices in California and North Carolina, employees in 15 different states as well as Canada and the UK. We currently offer PPC, SEO, CRO, Data Ops and Performance Creative services for our clients. We love Marketing, working hard and doing it all with good people -- interested? Let's tell you about what we need...

About the role

The Growth Manager, eCommerce is a blended strategic advisor + hands‑on performance marketer who owns both the client relationship and the execution of paid media programs across DTC/eCommerce channels. Acting as a senior marketing lead or fractional CMO and primary point‑of‑contact for KlientBoost clients, the role is accountable for driving net‑revenue retention (NRR), same‑store growth (SSG), client goal achievement, high client NPS, and world‑class client experience for a focused book of 8‑12 brands. This role is pivotal in fostering strong client relationships, ensuring the achievement of mutually agreed-upon goals, and guiding clients through various stages of marketing maturity. You will serve as the central hub for client success, blending strategic marketing expertise with exceptional relationship management.

What you'll do

❤️ Revenue Growth & Strategy

• Proactively identifying and implementing strategies to increase client MRR, revenue, and profit. This includes analyzing performance data, identifying opportunities for optimization, and executing effective marketing campaigns.

❤️ Paid Media Execution

• Strong to expert knowledge of Meta or Google Ads
• Build, launch, and optimize campaigns across Google Ads, Meta, TikTok, Pinterest, Microsoft, Amazon, and emerging DTC platforms
• Regularly monitor and analyze paid media performance, providing comprehensive reports to clients, and using data-driven insights to optimize strategies and ensure continuous improvement.
• Audit marketing funnels and paid media mix to develop quarterly growth roadmaps aligned with CAC, ROAS, Profit, and LTV targets
• Translate product feeds, offers, and merchandising calendars into scalable ad account structures
• Stay current with ad platform trends and certifications to maintain cutting-edge expertise.

❤️ Client Partnership

• Lead all client communications, including weekly/bi-weekly calls and async updates. Act as the primary point of contact for client stakeholders (owners, CMOs), managing issue lists, action items, and post-mortems
• Deliver insights-driven reports that connect channel metrics (CPA, MER, Contribution Margin) to overall business P&L impact
• Collaborating with clients to define clear, measurable, achievable, relevant, and time-bound goals, and ensuring their successful attainment through diligent project management and performance monitoring.
• Guide clients through the Marketing Maturity Mountain (M3) framework, helping them progress through different stages of growth and implement appropriate marketing strategies at each level.
• Initiate and drive contract renewals and extensions, ensuring long-term client partnerships and revenue stability.

❤️ Data & Testing

• Design statistically rigorous experiments (creative, bid/budget splits, landing pages)
  Partner with BI teams on server-side tagging, cohort/LTV dashboards, and media mix modeling (MMM) initiatives

❤️ Cross-Functional Collaboration

• Represent your clients internally to other teams
• Collaborate with CRO, Performance Creative, Email, Data Ops, and SEO teams to drive account improvements using Asana for task management, ensuring efficient workflow and clear communication.
• Identifying opportunities to expand client relationships by strategically upselling existing services and cross-selling new offerings, aligning these recommendations with client goals and accelerating their progress.

❤️ Thought Leadership

• Partner with the KlientBoost Marketing team to generate eCommerce focused content to share, primarily on LinkedIn developing a personal brand, known for eCommerce expertise
• Represent KlientBoost in industry-facing settings, including webinars, Slack communities, and conferences as an eCommerce growth expert
  

Knowledge and Critical Skills/Expertise

• You have knowledge and experience across paid search and social platforms including but not limited to Google, Meta, Microsoft and LinkedIn. Reddit, Pinterest and Feed Management is a plus.
• You have a base knowledge and experience around additional services such as Search Engine Optimization (SEO), Conversion Rate Optimization (CRO), & Performance Creative.
• You have great soft skills - you’re fun, likable, and very detail-oriented. You are extremely comfortable leading conversations with clients and work very well with others across multiple services as a close team. One team, one dream.
• Did I mention detail oriented? This position requires excellent project management skills and a strong attention to detail. You’ll be working on multiple accounts and ultimately accountable for hitting their business goals and overall growth.
• You choose to play offense and have experience proactively growing client accounts through strategic conversations and upselling and cross-selling of relevant services.
• You can confidently troubleshoot marketing strategies and tactics
• You can lead and present strategy for clients in a clear and concise manner
• You can confidently analyze data and performance trends to make marketing decisions based on your analysis including proactively identifying new opportunities or service pivots that provide the biggest business impact for your clients.
• You have strong business acumen and understand how advertising campaign metrics (CPA, ROAS, CVR, etc.) impact business metrics. 
  

Experience 

• 3‑5 yrs hands‑on‑keyboard in DTC paid search & paid social; agency or high‑growth brand side.
• Proven management of ≥ $250k/mo total ad spend across ≥ 5 eCommerce brands.
• Fluency in the Shopify ecosystem, product‑feed management, GA4 analytics, and Pixel set up & management. 
• Working knowledge of  creative strategy, CRO frameworks, retention marketing,
• Nice to have/bonus: experience with third party attribution and measurement tools like:
• • Triplewhale
  • Northbeam
  • Haus
  • Funnel.io, etc.
  • Advanced Excel/Looker Studio modeling; comfort explaining incrementality, blended MER, and contribution margin to founders/finance.

Benefits
🏥 100% Coverage of Benefits (Health, Vision, Dental, Life) on the Base Plan
👨‍👩‍👧‍👦 Options to add on FSA Medical Care, Accident and other Life insurances at an additional cost
💰 401K - up to 5% Discretionary Company Match
🏖 Unlimited PTO
🏡 Work-From-Home / Hybrid Options
🏋🏾‍♀️ Wellness Allowance ($100 reimbursed for a wellness benefit: gym membership, chiropractor, therapy, pickleball court rental etc.)
🌮 Lunch Covered on Fridays
📚 Conference/Education Allowance - Up to $1,000 a year

Here's what we promise you: 
🙌 We want to build something we're proud of and help you develop in your career.
🙌 We're committed to developing our skills, continuous improvement and G.R.O.W.T .H.:

• Goal Driven - oriented towards achieving goals for clients, KB and yourself
• Resourceful - effectively solve problems, adapt to challenges, and utilize available  resources to contribute to the agency’s success.
• Optimistic - Embodying a can-do attitude & forward thinking mindset that fosters productivity, morale & collaboration
• World Class - Consistently delivering high quality results that drives innovation & proactive problem solving
• Transparent - Openly sharing information, being accountable and fostering a culture of trust and integrity within the agency
• Happy & Healthy - Commitment to foster a workplace that promotes holistic wellbeing that drives feeling supported, valued, energized, and productive

🙌 We are adaptable and nimble - working to adapt to an ever changing marketing landscape

🙌 We want you to succeed and grow in your craft - we're here to support you along the way

🙌 We promise that as KlientBoost gets better and grows, you'll see the benefits, too.

So if you’ve made it this far then you should definitely apply right now! We can’t wait to talk with you! 🎉

Environmental Conditions

1. Indoors
2. Sitting at a computer desk

Physical Demands
Sitting, typing, phone and video calls

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. This job description will be reviewed periodically as duties and responsibilities change with business necessity.  Essential and marginal job functions are subject to modification.