The Groups & Events Coordinator manages group bookings and events, serves as a contact for group leaders, ensures logistical execution, and provides customer service.
Groups & Events Coordinator
Reports to: Guest Services Manager
Responsibilities:
· Coordinate all aspects of group bookings, including reservations and onboard activities.
· Serve as the primary point of contact for group leaders, assisting with any inquiries or special requests.
· Organize and oversee group events, ensuring all logistical details are executed flawlessly.
· Collaborate with other ship departments (e.g., Food & Beverage, Housekeeping, Entertainment) to meet group needs.
· Handle any last-minute changes or challenges, providing effective and prompt solutions.
· Assist with the distribution of welcome packages, event schedules, and promotional materials to group members.
· Maintain accurate records of group activities, requests, and special requirements.
· Ensure compliance with all guest service standards and protocols.
· Act as a liaison between the group clients and shipboard teams to ensure smooth communication and coordination.
· Provide exceptional customer service to enhance group members’ overall experience.
· Assist with pre-cruise planning by communicating with group leaders regarding onboard expectations and requirements.
· Monitor and update group accounts and reservations, ensuring accuracy and up-to-date information.
· Facilitate pre-arrival preparations such as cabin assignments and special requests for group guests.
· Manage VIP group requests, providing enhanced services to high-profile group guests.
· Collect and address feedback from group leaders and members to continually improve service delivery.
Requirements:
· Previous experience in group coordination, event planning, or a similar role, preferably in a cruise or hospitality setting.
· Strong organizational skills and attention to detail.
· Excellent communication and interpersonal skills.
· Ability to multitask and handle dynamic, fast-paced environments.
· Proficiency in computer systems, including reservation software.
· Problem-solving abilities and the ability to work under pressure.
· Fluency in English and Arabic; additional languages are a plus.
Documentation Requirements:
· Valid Passport;
· Valid Seaman’s Book;
· STCW Certification;
· Documentation related to the position
Contract Length:
4 months on/2 months off
THIS VACANCY IS FOR POOLING PURPOSES
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