Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission:
At Zocdoc, we’re building the best experience for millions of patients to find a great doctor and for hundreds of thousands of providers to grow their practices. As the Group Product Manager for Zo, our AI-powered phone product, you will drive strategy, define success, and build & lead a team of product managers who are transforming how patients and providers connect.
This is a high-impact, high-visibility role at the forefront of healthcare and AI innovation. You will shape the product roadmap, oversee the full product lifecycle, and build a category-defining experience that makes it radically easier for patients to book care and for providers to manage inbound demand.
You’ll enjoy this role if you are…
- A strategic product leader excited by the opportunity to build and scale AI-first products in a complex, real-world domain like healthcare
- A builder who thrives in zero-to-one environments and is passionate about launching innovative, user-first products
- A customer-obsessed thinker who can translate deep user insight and business objectives into a compelling product strategy
- A cross-functional collaborator who leads through influence and clarity, and brings partners along on the journey
- A coach and mentor who knows how to develop high-performing product teams and foster a culture of ownership, inclusion, and velocity
Your day to day is…
- Define and drive the product vision and roadmap for Zo, Zocdoc’s AI phone platform
- Build, lead, mentor, and grow a team of product managers
- Partner closely with Engineering, AI/ML, Design, Marketing, Sales, BD, and Operations to bring high-quality features to market
- Continuously iterate on Zo using experimentation, voice-of-customer feedback, and product analytics to improve performance and user experience
- Champion and implement best-in-class product development practices and team rituals
You’ll be successful in this role if you have…
- 7+ years of product experience, ideally with B2B SaaS products
- 3+ years of proven management experience in recruiting, leading and developing a team of great product managers
- Demonstrated success shipping complex, technical products that drive business growth
- Strong analytical and problem-solving skills, with the ability to synthesize data and make informed product decisions
- Exceptional communication and stakeholder management skills
- Startup experience as well as experience working with AI/ML technologies is a strong plus
Benefits
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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