Group Product Manager, SN Ops

Today, we live in a world where everything has become convenient. Now you can get a ride anywhere, buy anything, answer any question with just a couple clicks on your phone. Convenience isn’t a luxury, it’s an expectation.
So why not renting? It’s still a chore to get utilities set up, buy renters insurance, get air filters changed, handle pest control, and more.
That’s why we’ve built the world’s first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers.
We’re passionate about turning friction into triple win experiences for residents, property managers, and investors. That way renting can be easy and rewarding for everyone. And now you can join us.
Apply today to join 200+ passionate, creative people who strive to make a difference each day so residents, property managers, and investors all win; creating the ultimate Triple Win.

The Role
We’re looking for a seasoned Group Product Manager (GPM) to lead our SN Ops product group. This role is at the heart of our digital transformation, ensuring that as Second Nature scales, our systems remain a competitive advantage rather than a bottleneck. Your leadership will directly enable our ability to serve hundreds of thousands more residents and thousands more property managers.

You’ll directly manage three Product Managers and report to the VP of Product. This role oversees the vision, strategy, and execution for three foundational teams—Command Center, Vendor Integrations, and RBP Ops—and ensures Second Nature can scale operational excellence as we grow.

What You'll Do

• Lead a Portfolio of Core Platforms:
  Oversee the strategy and execution for three teams:

  • Command Center: Our internal platform for managing product configuration, enrollments, fulfillment, and invoicing for clients and residents.

  • Vendor Integrations: Connects our core platforms with key third-party vendors for services like filters, insurance, pest control, and internet—powering automation and accuracy at scale.

  • RBP Ops: Provides the service & API layer for the Resident Benefits Package, enabling data integrity and a consistent, reliable experience for all front-end tools.

• Set and Drive Vision:
  Define a compelling vision and clear roadmap for SN Ops, translating company strategy into actionable goals and prioritized initiatives for each team.

• Mentor & Develop PMs:
  Manage, coach, and inspire a team of three Product Managers, fostering ownership, career growth, and a culture of continuous improvement across your pods.

• Deliver Operational Excellence:
  Partner cross-functionally with Customer Success, Implementation, Support, and Data Management leadership to identify bottlenecks and deliver solutions that reduce manual work, improve data accuracy, and increase business agility.

• Champion the Triple Win:
  Ensure every upgrade in SN Ops results in wins for internal team members, property managers, and residents—making their lives easier, reducing errors, and supporting business growth.

• Measure and Optimize:
  Define key metrics for operational efficiency and customer impact. Use data to assess outcomes, iterate strategy, and ensure the SN Ops roadmap delivers measurable value.

• Quarter 1: Develop a comprehensive SN Ops group roadmap and metric system. Deep dive into user workflows and identify key pain points across internal teams.

• Quarter 2: Automate critical processes in Command Center, achieving a 20% reduction in manual data entry and delivering at least two new vendor integrations to accelerate time-to-market for client offerings.

• Quarter 3: Improve RBP data integrity by 15%, translating to fewer billing errors and a 10% reduction in support tickets for enrollment discrepancies.

• Quarter 4: Drive a 25% uptick in operational efficiency for the post-sales team, mainly by shortening the onboarding time for new property management clients through streamlined automation, user-friendly workflows, and seamless vendor handoffs.

• 10+ years of product management experience, including leadership roles in SaaS or platform-based businesses.

• A strong track record building and operating B2B products for large-scale internal processes and integrations.

• Deep familiarity with the software development life cycle, partnering closely with engineering to deliver scalable, high-quality tools.

• Outstanding leadership and communication skills; able to rally and influence stakeholders at every level.

• Strategic mindset, balancing long-term vision with hands-on delivery and quick wins.

• Experience in high-growth, dynamic environments is a major plus.

  We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.

  
  Our Core Values

  • Pirate ship, not a cruise ship. Bias towards action.

  • Massive growth takes massive growth. We embrace challenges to increase our impact.

  • Grow the pie. We focus on results so our customers & their customers win. Triple Win!

  • Purple heart. We put the team before ourselves.

  • Extreme ownership. See something? Say something; right the ship to get us back on course.

  • Be a moment maker. We aim to shatter the status quo.
    

  AI Innovation

  We're thrilled about the transformative potential of AI innovation and its ability to drive progress at Second Nature. As we continue to explore and integrate AI into our workflows, we’re eager to learn how you’ve embraced and implemented AI in your professional journey. In the interview process, we look forward to hearing about your experiences and exploring how we can collectively leverage AI technology to accelerate our growth.

  Remote Work Statement
  This position is a remote-first, work-from-home position. Second Nature is committed to creating a culture and workplace where remote work fosters collaboration and connections and is a vital part of our company story and success. To be successful in a remote work role at Second Nature, you must:

  • Be available during your scheduled working hours and give your full attention to the completion of your Second Nature job

  • Have a quiet, professional, distraction-free environment in which to complete your work

  • Have access to your own reliable high-speed internet connection

  • Attend our bi-annual in-person company meetings (Second Nature will reimburse the cost of your business travel per company guidelines)
    

  Why Second Nature?

  🩺 Health First: Medical, Dental, Vision, & Life Insurance, 401K Plan

  📍 Location: Work remotely from anywhere in the US

  📆 Flexibility: Open PTO

  💟 The Product: Beyond the 7 awards and 5-star reviews, our clients and customers love what they can do with a fully managed RBP

  🤩 Culture: Diverse, inclusive, supportive, and growth-focused

  💻 Training: A supportive team to help you grow and unlock your full potential

  🚀 Growth: The opportunity to get in on the ground floor of a fast-growing startup
  

  Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free of discrimination and harassment. Our hiring decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law.